Implementation of an ACI solution

One of the most prestigious universities in Colombia decided to improve and simplify the management of its Data Center structure, in order to improve its operational processes and optimize the response time of its applications.

Services Provided

Unificar una arquitectura de Data Center ya que contaba con diferentes de marcas de equipos y no era una solución de data center consistente.

The Challenge

It was possible to unify under a single architecture the Data Center of the University delivering values such as: application mobility, unified policy control, centralized administration and integration through programmability with other architectures with the University&#8217;s network.

The Solution

Design of a second generation Data Center network in the education sector.

Case Study

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;At Ikusi we deploy services and solutions to streamline operations, boost profitability and sustainability by strategic sectors.&quot;}" data-sheets-userformat="{&quot;2&quot;:2945,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:0}}">At Ikusi we deploy services and solutions to streamline operations, boost profitability and sustainability by strategic sectors.

Specialized Projects

Sectors

<ul>
<li>Deployment of intent-driven networks (SDN)</li>
<li>Solutions to maximize the performance of network infrastructure, data centers and applications.</li>
<li>Operational risk management (Cybersecurity and video surveillance).</li>
<li>Intelligent facilities with solutions for hybrid work and capacity control.</li>
<li>Performance control of applications and data center loads.</li>
</ul>

Main challenges

Ikusi offers the strategic solutions to make data centers more productive and ensure their maximum availability and security, and is a specialist in the management of applications that guarantee the best performance of the resources on which the financial sector offers its services. In this scenario, the performance of network infrastructure, data centers and applications play a key role in meeting the expectations of end customers.

Ikusi's proposal is to turn technology into a critical asset that has to be always available, anticipating and adjusting to changing business needs

In network infrastructure, the trend is the progressive migration of large corporations to intent-based networks that provide continuous connectivity between applications, devices, data and users. These networks have the capacity to adjust to the needs of each organization in a secure manner and with an agile deployment. In this way, increasingly intelligent network infrastructures are created on which increasingly specialized developments can be made.

Ikusi also offers strategic solutions in Datacenter and Cloud applications to make data centers more productive and ensure maximum availability, and is a specialist in application performance managers that guarantee the best performance of the applications on which banks and insurance companies offer their services.

Ikusi supports banks, financial institutions and insurance companies in their digital transformation and modernization processes

Areas of specialization

We add value to different areas of banks and insurance companies.

Functional areas

Some success stories in the financial sector

Case Studies

We turn technology into a critical business asset for banks and insurance companies.

Financial Services

<ul>
<li>Secure connection of the IT and Operations areas.</li>
<li>Real-time monitoring of production lines.</li>
<li>Development of new services through data management and exploitation.</li>
<li>Intelligent and reliable network infrastructures.</li>
</ul>

Ikusi has united its experience in information and communications technologies (ICT) and knowledge in operational technologies to advance the digitization of the industry, working together with each customer to understand the peculiarities of their business and, from there, make it evolve using the full potential of technology and associated services.
Ikusi connects machines and people safely, applying technological solutions for the operation, and exploiting the information generated to describe, predict and transform business processes.

All of this brings with it the need to connect manufacturing lines with information technology systems. In short, it is necessary to connect to the network and this means that the traditional physical security that the industrial sector has dealt with must be complemented by a layer of cybersecurity that identifies and neutralizes new threats to prevent external threats from having an impact on production.
Cybersecurity from this perspective is the new critical ally of industrial business continuity.

We add value through the digitalization of processes with the most advanced technology on the market.

Some success stories in the industrial sector

Sucess Stories

Towards intelligent manufacturing with Ikusi

Industry

<ul>
<li>Projects based on sensorization, IoT platforms, analytics, etc. to increase efficiency.</li>
<li>Real-time and remote monitoring of assets.</li>
<li>Integral projects that combine physical and electronic security</li>
</ul>

Ikusi, as part of Velatia, a group with extensive experience in the environment of electricity grids, develops projects based on sensorization, IoT platforms for massive data capture, analytics, etc. that allow managing the new configurations that the value chain of the sector is developing.

From Ikusi we promote the digital transformation of the entire value chain of the energy sector from generation and transformation to the commercialization itself.

For this sector, especially sensitive to security standards, Ikusi develops comprehensive projects that combine physical and electronic security, always with the right balance between security and functionality.
We also develop projects based on analytics and data exploitation with the aim of improving the efficiency and profitability of companies in the Oil&amp;Gas and renewable energy sectors.

Ikusi supports the renewable energy sector in its digital transformation and modernization processes.

We add value through the digitalization of processes with the most advanced technology in the market.

A few success stories or in the Energy sector

Success Stories

Transforming the value chain of energy companies through digitization

Energy

<ul>
<li>Comprehensive security projects that combine physical security and cybersecurity.</li>
<li>Data analysis to understand consumer behavior and orchestrate segmented campaigns.</li>
<li>Adaptation of the technological infrastructure for the deployment of new service functionalities.</li>
<li>Simplifying management and optimizing connectivity by deploying SD-WAN solutions.</li>
<li>Monitoring the performance of e-commerce and corporate applications.</li>
</ul>

The analysis of large volumes of data, the internet of things, artificial intelligence, cloud solutions, machine learning or cybersecurity, among others, are part of its new scenario.

The retail sector is an example of how technology and digitalization have evolved.

Specialization and analytics provide greater insight into the interpretation of data in the retail sector. But not only that, they also provide insights into consumer behavior, which impacts their business and marketing decisions in a positive way.

These advances that benefit the industry are possible thanks to the intelligent infrastructure systems and specialized software applied by Ikusi, which make the management and optimization of operations more efficient and provide a better experience for users, customers and retail value chains.

Succcess Story

From data analysis to a better experience for users, customers and the value chain.

Retail

<ul>
<li>Enabling network infrastructure for efficient and secure hospital process management.</li>
<li>Migration to SD-WAN networks.</li>
<li>Collaboration tools for healthcare and administrative teams.</li>
</ul>

We connect, secure and automate network infrastructure for efficient and secure management of hospital processes, which we support through collaborative tools to streamline communication between different healthcare settings.

We share with you some case studies in Healthcare

The latest generation of smart networks for the digitization of the healthcare sector

Healthcare

<ul>
<li>Intent-based network infrastructure to promote remote and collaborative work of teams and learners.</li>
<li>Management of multi-cloud environments.</li>
<li>Collaboration platforms to enable multi-channel collaboration.</li>
</ul>

We provide the education sector with secure and scalable technological proposals to promote remote and collaborative work of their teams and students, facilitating the development of new educational proposals.

Some case studies for the education sector

Case studies

From technological renovation to new learning models

Education

<ul>
<li>ITS (Intelligent Transportation Systems) Specialist.</li>
<li>Free-flow charging solutions.</li>
<li>Solutions and services integration projects.</li>
</ul>

We are a recognized ITS (Intelligent Transport Systems) specialist in the mobility sector and an integrator of technologically innovative solutions and services.
At Ikusi we deploy services and solutions to streamline operation, boost the profitability and sustainability of transport infrastructures and services, while improving mobility and user experience.

We develop integration and engineering projects to promote a new mobility in the railway and road environment.

We add value through the digitization of processes with the most advanced technology on the market.

Some case studies for transport companies

Technologically innovative solutions and services for mobility optimization

Transportation

<ul>
<li>Specialists in connectivity, collaboration and security solutions.</li>
<li>Migration to software-defined networks to support business operations.</li>
<li>Deployment of collaboration solutions to allow teams in different locations to continue to interact.</li>
</ul>

We support service companies in their processes of adaptation to new work models with connectivity, collaboration and security solutions.

The concrete proposal for your sector.

Some case studies for the services sector

Connectivity, collaboration and security for new work models.

Services

<ul>
<li>Enabling next-generation networks (5G, wifi 6, IPv6) that meet growing bandwidth and connectivity requirements.</li>
<li>Advanced in-house network, cybersecurity, IT and cloud monitoring and administration centers.</li>
<li>Projects for the management, administration, secure access and availability of digital content for streaming platforms.</li>
<li>Comprehensive security model.</li>
</ul>

At Ikusi, we know how to apply technology to connect, process and manage information securely. We are capable of creating robust and powerful infrastructures on which to base solutions and services that generate more value to businesses, by applying technology to critical business processes and exploiting the information generated.

We provide telecommunications companies with a complete range of solutions that are articulated around three main proposals: enabling the infrastructure that supports the services, the generation of offerings to go to market, and end-customer service.

Ikusi completes its proposal with a comprehensive security concept with deep understanding of the behavior of networks and applications that allows early detection of anomalies.

The concrete proposal for your sector

Some success stories with services providers

Technology for the core of the service provider, as well as to innovate and optimize the way they deliver their services.

Service providers

<ul>
<li>Deployment of robust, secure and intelligent networks for new digital services.</li>
<li>Migration to a unified security model in the cloud with a managed service approach.</li>
<li>Multi-year managed monitoring and management services aligned with government requirements.</li>
</ul>

We develop turnkey projects to meet the needs of the public sector related to the provision of technologies for the execution of their business processes, cover obsolescence issues and provide expert personnel to allow government institutions to focus on their core activities.

We support the digital agendas of the public sector by providing solutions to telecommunications and information technology needs, with a special focus on IT security and analytics and OT.

We add value by digitizing processes with the most advanced technology on the market.

Some success stories in Goverment

Success Story

Deploying robust, secure and intelligent networks for new digital services

Government

<ul>
<li>Capacity to integrate and deploy specialized operational solutions according to each infrastructure.</li>
<li>Comprehensive security projects to minimize physical and logical vulnerabilities.</li>
<li>Data ingestion, exploitation and management to optimize critical processes.</li>
<li>Deployment of robust, intelligent and secure networks.</li>
</ul>

We provide our clients with integrated information to guarantee the operational efficiency of their infrastructures, and build better services and experiences, developing intelligence through information, management and exploitation of data.

We develop integration projects ranging from technological infrastructure to operational solutions that allow the operation and exploitation of airport, railway and port infrastructures, minimizing their physical and logical vulnerabilities.

We have more than 30 years of experience automating processes in rail, road, airport and port transport activities: from the safe connection of machines and people (automating information, security and access for people and vehicles) to the digitization of critical processes such as user charging, the assignment of boarding gates on flights or the operation of security systems in a tunnel.

Ikusi supports critical infrastructure operators in their digital transformation and modernization processes.

Some case studies for infrastructure operators

Specialized operational solutions and a double layer of physical security and cybersecurity.

Infrastructure operators

At Ikusi, we have a state-of-the-art technological proposal and associated services to boost your business through digitization.

Technology for customized digitization

Technological bid

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Ikusi's mission is to connect the world, which we have achieved by developing telecommunications network infrastructures and services with the ability to adjust to the needs of each organization securely and agilely.\n\nWe create, implement and manage unique networks with the best technology, to create an intelligent environment on which increasingly specialized developments are based.\n\nOur network and communications infrastructures guarantee secure communication between employees, clients and partners, becoming a vital element to facilitate the development of any business.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}">Ikusi&#8217;s mission is to connect the world, which we have achieved by developing telecommunications network infrastructures and services with the ability to adjust to the needs of each organization securely and agilely.
We create, implement and manage unique networks with the best technology, to create an intelligent environment on which increasingly specialized developments are based.
Our network and communications infrastructures guarantee secure communication between employees, clients and partners, becoming a vital element to facilitate the development of any business.

The foundation on which the business is built

Customized, secure and easy-to-deploy connectivity

Communication infrastructure

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;For a long time the deployment of physical security solutions was enough to guarantee the security of businesses. Today we are witnessing a progressive digitization of all kinds of processes, from industrial to administrative.\n\nDigitization is advancing steadily and this leads to exposure to potential cybersecurity flaws that can endanger information that is critical to our business\n&quot;}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}">For a long time the deployment of physical security solutions was enough to guarantee the security of businesses. Today we are witnessing a progressive digitization of all kinds of processes, from industrial to administrative.
Digitization is advancing steadily and this leads to exposure to potential cybersecurity flaws that can endanger information that is critical to our business

Cybersecurity as a critical asset

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Another scenario in which data security is key are new working models, in which hybrid work has become the norm and connection from multiple devices to various applications has increased exponentially. With this change in the working model, cybersecurity has become a concern of the first order, while at the same time it has acquired greater complexity.\n\nThat is why nowadays we must add a third leg to the data-digitization binomial: cybersecurity, which involves deploying advanced solutions that guarantee the security of IT teams and the teams responsible for operational processes. This applies to any sector\n&quot;}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}">Another scenario in which data security is key are new working models, in which hybrid work has become the norm and connection from multiple devices to various applications has increased exponentially. With this change in the working model, cybersecurity has become a concern of the first order, while at the same time it has acquired greater complexity.
That is why nowadays we must add a third leg to the data-digitization binomial: cybersecurity, which involves deploying advanced solutions that guarantee the security of IT teams and the teams responsible for operational processes. This applies to any sector

Comprehensive cybersecurity for networks and applications

Cybersecurity

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The demand for digital services is constantly growing and with it the need for infrastructure able to support online applications and have real-time visibility of the operation, performance and costs of the entire ecosystem.\n\nTo respond to this challenge, Ikusi offers strategic data center solutions that provide a complete vision of the entire infrastructure, not only from the point of view of application performance but also from that of the data center infrastructure that supports it, in order to be able to perform an intelligent, real-time analysis of resources.\n\n&quot;}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}">The demand for digital services is constantly growing and with it the need for infrastructure able to support online applications and have real-time visibility of the operation, performance and costs of the entire ecosystem.
To respond to this challenge, Ikusi offers strategic data center solutions that provide a complete vision of the entire infrastructure, not only from the point of view of application performance but also from that of the data center infrastructure that supports it, in order to be able to perform an intelligent, real-time analysis of resources.
&nbsp;

Analytics and automation to utilize the full potential of IT resources

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;The potential offered by the use of analytics and automation gives data on how many resources are really needed in IT environments and to safely guide decision-making in the optimization of the use of the infrastructure.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}">The potential offered by the use of analytics and automation gives data on how many resources are really needed in IT environments and to safely guide decision-making in the optimization of the use of the infrastructure.

Measured, intelligent, easily scalable infrastructures

Data Center

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Business collaboration tools with their voice services, video, messages and virtual meetings between teams in different locations allow people to share and interact about all kinds of information and files.\n\nThey facilitate communication between company professionals, with external collaborators, with clients and suppliers in multiple projects, sharing information in an agile, simple and secure way.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:15235,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:[null,2,14281427],&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:3,&quot;3&quot;:1},&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}">Business collaboration tools with their voice services, video, messages and virtual meetings between teams in different locations allow people to share and interact about all kinds of information and files.
They facilitate communication between company professionals, with external collaborators, with clients and suppliers in multiple projects, sharing information in an agile, simple and secure way.

Collaboration tools for a new model of work

Unified on-demand communications, which ensure better use of network resources

Collaboration

Ikusi deploys unified physical security solutions that integrate best practices, procedures and technologies to ensure the protection of people and assets, as well as critical operations and facilities for any activity or sector. This is an area in which it has more than 50 years’ experience.
The projects developed by Ikusi are to minimize the particular risks and vulnerabilities of the clients at the same time that they ensure the protection of the people, goods and services of the organization, preventing financial losses from a potential disruption to their business.

50 years of experience in the service of security

Experience and specialization allow Ikusi to provide intelligence to the security management of an infrastructure through integrated projects with the best offer of products and services on the market.
The ultimate goal is to turn the security system into a strategic asset for companies, where the information correlated between the multiple security sub-systems is positioned as a business driver, turning the data into useful information for the company. It is an intelligent system that learns from itself, to incorporate new prevention protocols or improve existing ones, automated action procedures that increase resilience and optimize the security process.

Unified security projects for infrastructures.

Physical Security

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We deploy information solutions to the public for public transport, passenger rail or airports where passenger traffic can be optimally managed and thus facilitate the operation of the infrastructure.\n\nIn addition, Ikusi specializes in projects for charges applied to road infrastructures (road tolls) or public transport (ticketing), which make the operation of the service more efficient.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}">We deploy information solutions to the public for public transport, passenger rail or airports where passenger traffic can be optimally managed and thus facilitate the operation of the infrastructure.
In addition, Ikusi specializes in projects for charges applied to road infrastructures (road tolls) or public transport (ticketing), which make the operation of the service more efficient.

Towards a new mobility

Innovative proposals for the optimization of mobility.

Intelligent transportation systems

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Thanks to our experience in connectivity, we are able to develop unique technological innovation projects with which we aim to create intelligent environments, uniting connectivity with data analysis and business intelligence.\n\nIn the industrial field, Ikusi relies on all the possibilities offered by the IoT to collect critical data, process information in real time, identify patterns to monitor, automate, streamline and improve manufacturing processes, guaranteeing the availability of assets, quality of the product and improving productive capacity. Not to mention the deployment of a cybersecurity layer to prevent external threats from affecting industrial operations and processes\n&quot;}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}">Thanks to our experience in connectivity, we are able to develop unique technological innovation projects with which we aim to create intelligent environments, uniting connectivity with data analysis and business intelligence.
In the industrial field, Ikusi relies on all the possibilities offered by the IoT to collect critical data, process information in real time, identify patterns to monitor, automate, streamline and improve manufacturing processes, guaranteeing the availability of assets, quality of the product and improving productive capacity. Not to mention the deployment of a cybersecurity layer to prevent external threats from affecting industrial operations and processes

The power of connectivity and analytics

From data analysis to business intelligence

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;At Ikusi, we have built our digitization value proposition on our capacity for integration, engineering and technological development. Thanks to our experience and the support of an ecosystem of top-level expert partners, we have specific products and services to build end-to-end solutions for our clients. We define and implement applications that allow industrial companies to monitor their production lines, enabling advanced maintenance and improving the productivity and efficiency of their plants.\n\nThe value of Ikusi lies in identifying how the foundations of businesses can be transformed so that they generate more value through the application of technology.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}">At Ikusi, we have built our digitization value proposition on our capacity for integration, engineering and technological development. Thanks to our experience and the support of an ecosystem of top-level expert partners, we have specific products and services to build end-to-end solutions for our clients. We define and implement applications that allow industrial companies to monitor their production lines, enabling advanced maintenance and improving the productivity and efficiency of their plants.
The value of Ikusi lies in identifying how the foundations of businesses can be transformed so that they generate more value through the application of technology.

Generating business value

<span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Also, Ikusi has engineers specialized in software development to deploy applications for multiple sectors.\n\nThe Ikusi teams build solutions following the DevOps strategy (development and operations) that unifies software development (Dev) and software operation (Ops), automating and monitoring all steps of building the software, thus achieving shorter development cycles, higher frequency of implementation and more reliable launches, in close alignment with the client's business objectives.\n&quot;}" data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:11}">Also, Ikusi has engineers specialized in software development to deploy applications for multiple sectors.
The Ikusi teams build solutions following the DevOps strategy (development and operations) that unifies software development (Dev) and software operation (Ops), automating and monitoring all steps of building the software, thus achieving shorter development cycles, higher frequency of implementation and more reliable launches, in close alignment with the client&#8217;s business objectives.

Improvement and development of processes and applications based on data

Big Data

Ikusi has developed a series of specialized services and monitoring centers to lead organizations towards digital transformation in a safe, optimal way. We cover all aspects related to information technology, collaboration, cybersecurity, networks and company IT systems.

Tailor-made services

We help companies towards digital transformation

We take care of your business continuity; you take care of conquering the market.

Managed services

Pay only for what you use with our cloud-hosted on-demand services focused on collaboration, storage, cybersecurity and more.

On-demand services

Ensure the adoption of technology which will be used to the maximum, to obtain business results more rapidly, with clearly defined objectives

Customer Experience

It applies technology to connect, process and manage information securely and is capable of linking critical business processes and exploiting the information generated (operations solutions). In this way, it offers services and solutions aimed at communication networks, cybersecurity, digitization of industrial processes and operation of transportation infrastructures.
Our mission is to provide our customers with innovative technology services and solutions tailored to their needs to their needs with a personal touch.
In our vision we redesign the future by building a more sustainable, secure, connected and collaborative world.

Ikusi is a company specialized in information and communication technologies (ICT).

At Ikusi we have been developing a deep knowledge and specialization of our clients&#8217; business in sectors such as telecommunications and IT, Oil &amp; Gas, airports, railroads, ports, banking and insurance, retail, etc. for 50 years. A capital asset to understand the needs of companies in this new scenario, and accompany them in their digitization and digital transformation processes, always with the aim of &#8220;making the complex simple&#8221;.

50 years developing knowledge and specialization of our clients' business.

History

Ikusi integrates different solutions, reliable and innovative, and high value-added services with an emphasis on quality and service, always from the point of view of creating value for its customers, acting as a technology partner. Its objective is to remain in and develop the markets in which it operates with a clear vocation for continuity.
As a specialist in information and communication technologies and operational technologies, it develops projects based on the most advanced technologies (5G, AI, blockchain&#8230;) that connect processes that help create more sustainable transport, more reliable infrastructures, resilient businesses&#8230;

Innovation is consubstantial to Ikusi. It´s part of its DNA

We have an ecosystem of partners specialized in different technological fields, an ecosystem in permanent construction that allows us to add specific products and services to build end to end solutions and services.

Our partners

Certifications

Technology services company specialized in digitalization and cybersecurity.

About us

The efficiency of companies due to the Cisco Enterprise Agreement model

The bet of companies to cybersecurity in Mexico

The vulnerability of companies to cyberattacks

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We are a flexible company, which bases its strategy on the adaptation of technology and services to the customer&#8217;s business needs.