Engagement center

Ikusi’s engagement center service was designed to take contact centers to the next level of attention, deploying a customizable monitoring platform for tracking requests. This advanced collaboration platform is based on an on-demand model that allows you to increase, in a controlled and secure manner, features, contact channels, agents and/or supervisors as needed.

Unlike the usual contact centers, our service provides an omnichannel experience that integrates voice services, social networks, artificial intelligence, mobility and analytics into a single platform. Regardless of the point of contact that the customer has made, the platform registers their profile to monitor the follow-up of their requests, which translates into a constant evolution of the customer service, which increases their loyalty thanks to the offer of a unique experience.

How will the Engagement Center service help you?

  • Provide customer service focused on satisfaction.
  • Increase customer retention.
  • Orchestration of digital channels.
  • Easy integration with social networks.
  • Agility in the deployment of the platform.

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