{"id":15404,"date":"2025-04-29T09:29:53","date_gmt":"2025-04-29T07:29:53","guid":{"rendered":"https:\/\/www.ikusi.com\/es\/?p=15404"},"modified":"2025-04-29T09:29:53","modified_gmt":"2025-04-29T07:29:53","slug":"farmasoft-innovacion-contact-center","status":"publish","type":"post","link":"https:\/\/www.ikusi.com\/es\/blog\/farmasoft-innovacion-contact-center\/","title":{"rendered":"Ikusi y Farmasoft: Innovaci\u00f3n y Excelencia en el Contact Center"},"content":{"rendered":"\n<p>Estamos orgulloso de haber acompa\u00f1ado a Farmasoft, distribuidor oficial del software <a href=\"https:\/\/www2.consoft.es\/farmatic\/\">Farmatic <\/a>en la Comunidad de Madrid, en la implementaci\u00f3n de un avanzado <a href=\"https:\/\/www.ikusi.com\/es\/productos\/contact-center\/\">contact center<\/a> con tecnolog\u00eda Cisco. Este proyecto ha sido clave para transformar la experiencia de servicio y conectividad de m\u00e1s de 1.800 farmacias, representando el 57% del mercado.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00bfCu\u00e1l es el compromiso de Farmasoft con la Innovaci\u00f3n?<\/strong><\/h2>\n\n\n\n<p>Salvador Solaz, Director General de Consoft, destaca el compromiso de Farmasoft con la transformaci\u00f3n tecnol\u00f3gica y la innovaci\u00f3n. Farmatic, el software que gestiona m\u00e1s de 9.250 oficinas de farmacia en la pen\u00ednsula ib\u00e9rica, es un ejemplo de esta dedicaci\u00f3n.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>El Contact Center: Pilar del Servicio<\/strong><\/h2>\n\n\n\n<p>Pablo Iglesias, representante de Farmasoft, subraya la importancia del soporte telef\u00f3nico, que cada a\u00f1o gestiona 120.000 llamadas. Gracias a la colaboraci\u00f3n con Ikusi, se ha desplegado un contact center que mejora la eficiencia operativa sin sacrificar la personalizaci\u00f3n que los clientes valoran.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Pr\u00f3ximo Lanzamiento: Video del Caso de \u00c9xito de Farmasoft<\/strong><\/h2>\n\n\n\n<p>\u00a1Prep\u00e1rate para descubrir todos los detalles! En breve, Ikusi lanzar\u00e1 un video exclusivo que revela c\u00f3mo la implementaci\u00f3n del nuevo contact center ha transformado la experiencia de servicio y conectividad para las farmacias de la Comunidad de Madrid. Este video ofrecer\u00e1 una visi\u00f3n completa de los beneficios y mejoras que Farmasoft ha logrado, reafirmando su compromiso con la excelencia y la innovaci\u00f3n en el sector farmac\u00e9utico.<\/p>\n\n\n\n<p>No te pierdas esta oportunidad de conocer en profundidad c\u00f3mo Ikusi y Farmasoft est\u00e1n revolucionando el soporte a las farmacias. \u00a1Mantente atento y no te lo pierdas!<\/p>\n\n\n<div class=\"wp-block-post-date\"><time datetime=\"2025-04-29T09:29:53+00:00\">abril 29, 2025<\/time><\/div>","protected":false},"excerpt":{"rendered":"<p>Estamos orgulloso de haber acompa\u00f1ado a Farmasoft, distribuidor oficial del software Farmatic en la Comunidad de Madrid, en la implementaci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":15405,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16],"tags":[],"temas":[],"class_list":["post-15404","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aplicacion-de-soluciones"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - 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