{"id":16764,"date":"2020-04-01T00:00:00","date_gmt":"2020-04-01T00:00:00","guid":{"rendered":"https:\/\/www.ikusi.com\/actualidad\/contact-center-en-la-nube-para-aeromexico\/"},"modified":"2025-07-24T01:43:37","modified_gmt":"2025-07-24T01:43:37","slug":"contact-center-en-la-nube-para-aeromexico","status":"publish","type":"actualidad","link":"https:\/\/www.ikusi.com\/mx\/actualidad\/contact-center-en-la-nube-para-aeromexico\/","title":{"rendered":"Contact center en la nube para Aerom\u00e9xico"},"content":{"rendered":"

Ikusi est\u00e1 habilitando una soluci\u00f3n para Aerom\u00e9xico, empresa l\u00edder en la industria de transporte a\u00e9reo, que le va a permitir que sus agentes telef\u00f3nicos trabajen desde casa con acceso a sus aplicaciones corporativas.<\/p>\n

Para ello, Ikusi va a desplegar un contact center de 43 posiciones en las oficinas de Aerom\u00e9xico en el centro hist\u00f3rico de Ciudad de M\u00e9xico desde el que se atender\u00e1 a las agencias de viajes de la compa\u00f1\u00eda.<\/p>\n

La soluci\u00f3n t\u00e9cnica por la que se ha optado es un contact center en la nube Genesys con tecnolog\u00eda Pure Cloud. Un modelo de negocio SaaS, Software as a Service, que permitir\u00e1 a Aerom\u00e9xico enfocarse en sus operaciones sin preocuparse por la infraestructura.<\/p>\n

De esta forma, Aerom\u00e9xico podr\u00e1 brindar servicios, con una plataforma que integra el CRM de Salesforce de manera nativa a nivel de la nube, con un despliegue de la soluci\u00f3n muy r\u00e1pido que ayudar\u00e1 a Aerom\u00e9xico a cubrir la contingencia por la pandemia del COVID-19.<\/p>\n","protected":false},"featured_media":21718,"template":"","categorias":[167],"class_list":["post-16764","actualidad","type-actualidad","status-publish","has-post-thumbnail","hentry","categorias-proyectos"],"acf":[],"yoast_head":"\nContact center en la nube para Aerom\u00e9xico - Ikusi<\/title>\n<meta name=\"description\" content=\"Ikusi va a desplegar un contact center de 43 posiciones en las oficinas de Aerom\u00e9xico en el centro hist\u00f3rico de Ciudad de M\u00e9xico.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ikusi.com\/mx\/actualidad\/contact-center-en-la-nube-para-aeromexico\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact center en la nube para Aerom\u00e9xico - 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