{"id":17509,"date":"2025-06-16T13:06:36","date_gmt":"2025-06-16T13:06:36","guid":{"rendered":"https:\/\/www.ikusi.com\/caso-de-exito\/consum-optimiza-su-atencion-telefonica-2\/"},"modified":"2025-07-30T01:25:39","modified_gmt":"2025-07-30T01:25:39","slug":"consum-optimiza-su-atencion-telefonica-2","status":"publish","type":"caso-de-exito","link":"https:\/\/www.ikusi.com\/mx\/casos-de-exito\/consum-optimiza-su-atencion-telefonica\/","title":{"rendered":"Consum"},"content":{"rendered":"\n<section class=\"floater content_image_text_header_wrapper section_block paralax_parent trigger_parent bg_ block_frst_item marTop_ninguno marBot_grande\">\n\n    <!--<div class=\"spacer\" style=\"padding-top:0px\"><\/div>-->\n\n    \n    \n        <div class=\"content_image_text align_leftimg content_image_text_header\">\n\n            <div class=\"c_left\">\n                <div class=\"c_content trigger_child anim_bottom_opacity animation_group\">\n                    <h1>Consum optimiza su atenci\u00f3n telef\u00f3nica<\/h1>\n<p>La plataforma de voz corporativa, de cuyo mantenimiento se har\u00e1 cargo Ikusi, gestiona las llamadas entrantes y salientes de la cooperativa.<\/p>\n\n                                    <\/div>\n            <\/div>\n\n            <div class=\"c_right trigger_child animation_group anim_bottom_opacity anim_delay_1\">\n\n                \n                \n                \n                    <div class=\"img_wrapper \">\n                        <div class=\"img_changer_1 animation_group anim_left_opacity anim_delay_1\">\n                            <picture class=\"item_picture\"><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_1-1000x657.jpg.webp\" alt=\"\" title=\"-CONSUM_1\" type=\"image\/webp\" ><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_1-1000x657.jpg\" alt=\"\" title=\"-CONSUM_1\" ><img decoding=\"async\" width=\"\" height=\"\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_1-1000x657.jpg\" alt=\"\" title=\"-CONSUM_1\"><\/picture>                        <\/div>\n                                            <\/div>\n\n                \n            <\/div>\n\n            \n        <\/div>\n\n    \n<\/section>\n\n\n\n\n\n<section class=\"floater section_block paralax_parent trigger_parent bg_ marTop_ninguno marBot_chico\">\n\n    <div class=\"spacer\" style=\"padding-top:px\"><\/div>\n\n    \n    <div class=\"content-center\">\n\n        <div class=\"content_cuadros_contexto\">\n\n            \n            <div class=\"gird_cuadros_contexto gutter_minSpace grid3 tgrid2 mgrid1 smgrid1 \">\n\n                \n                    <div class=\"box01 item_cuadro_contexto trigger_child anim_bottom_opacity animation_group anim_delay_0 \">\n\n                        \n                        <div class=\"item_title text-start\">\n\n                            \n\n\n                                                            <span class=\"item_inner_title title_6 \">\n                                    Necesidad del cliente                                <\/span>\n                            \n                        <\/div>\n\n                                                <div class=\"item_content\">\n                            <p>Mejorar la atenci\u00f3n al cliente.<\/p>\n                        <\/div>\n                                          \n                        \n                    <\/div>\n\n                \n                    <div class=\"box01 item_cuadro_contexto trigger_child anim_bottom_opacity animation_group anim_delay_1 \">\n\n                        \n                        <div class=\"item_title text-start\">\n\n                            \n\n\n                                                            <span class=\"item_inner_title title_6 \">\n                                    Servicio                                <\/span>\n                            \n                        <\/div>\n\n                                                <div class=\"item_content\">\n                            <p>Mantenimiento de la plataforma de voz<\/p>\n                        <\/div>\n                                          \n                        \n                    <\/div>\n\n                \n                    <div class=\"box01 item_cuadro_contexto trigger_child anim_bottom_opacity animation_group anim_delay_2 \">\n\n                        \n                        <div class=\"item_title text-start\">\n\n                            \n\n\n                                                            <span class=\"item_inner_title title_6 \">\n                                    Objetivo                                <\/span>\n                            \n                        <\/div>\n\n                                                <div class=\"item_content\">\n                            <p>Analizar la gesti\u00f3n telef\u00f3nica del servicio de atenci\u00f3n al cliente para continuar mejorando la experiencia que ofrece.<\/p>\n                        <\/div>\n                                          \n                        \n                    <\/div>\n\n                \n            <\/div>\n\n                        \n\n                    \n\n                    \n                                                    <div class=\"content-center text-center marTopTin trigger_child anim_bottom_opacity animation_group anim_delay_2\">\n\n                                \n                                                                                                            <a target=\"_blank\" href=\"https:\/\/www.ikusi.com\/mx\/sectores\/retail\/\" class=\"btn_text\">\n                                            <span>M\u00e1s sobre el sector Retail<\/span>\n                                            <span class=\"material-symbols-outlined\">arrow_forward<\/span>\n                                        <\/a>\n                                                                    \n                            <\/div>\n                        \n                    \n\n\n                    \n\n                                \n            \n           \n\n\n\n        <\/div>\n\n\n\n    <\/div>\n\n<\/section>\n\n\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Consum: tecnolog\u00eda para mejorar la experiencia del cliente<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_3_2149795286.jpg\" alt=\"\" class=\"wp-image-1894\" srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_3_2149795286.jpg 2560w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_3_2149795286-300x200.jpg 300w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_3_2149795286-1024x683.jpg 1024w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_3_2149795286-768x512.jpg 768w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_3_2149795286-1536x1024.jpg 1536w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_3_2149795286-2048x1366.jpg 2048w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_3_2149795286-1940x1294.jpg 1940w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_3_2149795286-1400x934.jpg 1400w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<p>Consum ha firmado un acuerdo con la empresa tecnol\u00f3gica Ikusi para gestionar el mantenimiento de su plataforma de voz para mejorar la atenci\u00f3n al cliente.<\/p>\n\n\n\n<p>La plataforma de voz corporativa, de cuyo mantenimiento se har\u00e1 cargo Ikusi, gestiona las llamadas entrantes y salientes de la cooperativa. De esta manera, Consum podr\u00e1 analizar la gesti\u00f3n telef\u00f3nica del servicio de atenci\u00f3n al cliente para continuar mejorando la experiencia que ofrece.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cSe trata de un proyecto que nos permitir\u00e1 apoyar a Consum en su objetivo diario de mejorar el servicio a los clientes al poder contar con informaci\u00f3n y estad\u00edsticas de sus llamadas\u201d<\/p>\n<\/blockquote>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\"><div class=\"wp-block-media-text__content\">\n<p>En virtud del acuerdo, de tres a\u00f1os de duraci\u00f3n, Ikusi se encarga del mantenimiento del Cisco Call Manager y Contact Center Express, tambi\u00e9n de tecnolog\u00eda Cisco, desde los que Consum da servicio a m\u00e1s de 1.000 extensiones y a su centro de llamadas 900.<\/p>\n\n\n\n<p>Asimismo, Ikusi tambi\u00e9n ha sido elegida por la cooperativa dirigida por Juan Luis Durich para llevar a cabo el servicio de mantenimiento de su red de \u00e1rea local (LAN).<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"2560\" height=\"1709\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_2.jpg\" alt=\"\" class=\"wp-image-1897 size-full\" srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_2.jpg 2560w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_2-300x200.jpg 300w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_2-1024x684.jpg 1024w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_2-768x513.jpg 768w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_2-1536x1025.jpg 1536w, https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/CONSUM_2-2048x1367.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure><\/div>\n\n\n\n<p>\u201cSe trata de un proyecto que nos permitir\u00e1 apoyar a Consum en su objetivo diario de mejorar el servicio a los clientes al poder contar con informaci\u00f3n y estad\u00edsticas de sus llamadas\u201d, asegura el director general de Ikusi Espa\u00f1a, Javier Aguilera.<\/p>\n\n\n\n\n\n<section class=\"floater section_block paralax_parent trigger_parent bg_ marTop_chico marBot_chico\">\n\n\t<div class=\"spacer\" style=\"padding-top:px\"><\/div>\n\n\t\n\n\t<div class=\"content-center content_resena_logo padTopMed\">\n\n\t\n\t\t<div class=\"c_left\">\n\t\t\t<img decoding=\"async\" src=\"\" alt=\"\">\n\t\t<\/div>\n\t\t<div class=\"c_right\">\n\t\t\t<p>Consum es la mayor cooperativa de Espa\u00f1a. Cuenta con 977 supermercados, entre propios y franquiciados Charter, distribuidos por Catalu\u00f1a, Comunidad Valenciana, Regi\u00f3n de Murcia, Castilla-La Mancha, Andaluc\u00eda y Arag\u00f3n. \u00a0Con m\u00e1s de 4,9 millones de socios-clientes y 21.869 trabajadores, Consum es la \u00fanica empresa de distribuci\u00f3n con el Certificado de Empresa Familiarmente Responsable (Efr).<\/p>\n\t\t<\/div>\n\t\n\t<\/div>\n\n<\/section>\n\n\n<p><\/p>\n","protected":false},"featured_media":0,"template":"","class_list":["post-17509","caso-de-exito","type-caso-de-exito","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consum - Ikusi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ikusi.com\/mx\/casos-de-exito\/consum-optimiza-su-atencion-telefonica\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consum - 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