{"id":12115,"date":"2025-06-03T23:11:32","date_gmt":"2025-06-03T23:11:32","guid":{"rendered":"https:\/\/www.ikusi.com\/servicios\/colaboracion\/contact-center-en-la-nube\/"},"modified":"2025-08-13T01:05:25","modified_gmt":"2025-08-13T01:05:25","slug":"contact-center-en-la-nube","status":"publish","type":"page","link":"https:\/\/www.ikusi.com\/mx\/servicios\/colaboracion\/contact-center-en-la-nube\/","title":{"rendered":"Contact Center en la nube"},"content":{"rendered":"\n<section class=\"floater content_image_text_header_wrapper section_block paralax_parent trigger_parent bg_blanco block_frst_item marTop_grande marBot_grande\">\n\n    <!--<div class=\"spacer\" style=\"padding-top:0px\"><\/div>-->\n\n    \n    \n        <div class=\"content_image_text align_leftimg content_image_text_header\">\n\n            <div class=\"c_left\">\n                <div class=\"c_content trigger_child anim_bottom_opacity animation_group\">\n                    <pre><strong>IKUSI<\/strong> COLABORACI\u00d3N<\/pre>\n<h1>Cloud contact center<\/h1>\n<p>Ikusi Engagement Center es la evoluci\u00f3n del contact center en la nube: una soluci\u00f3n integral, sencilla y fluida que unifica canales como tel\u00e9fono, correo electr\u00f3nico, chat y redes sociales. Su objetivo es claro: transformar la experiencia del cliente mediante conversaciones coherentes y continuas en canales digitales y de voz.<\/p>\n<p>Las interfaces intuitivas de estos centros aceleran y simplifican la resoluci\u00f3n de problemas por parte de los agentes, a los que se proporciona herramientas de colaboraci\u00f3n para hablar, tener conversaciones de video, chatear y buscar contenido.<\/p>\n\n                                    <\/div>\n            <\/div>\n\n            <div class=\"c_right trigger_child animation_group anim_bottom_opacity anim_delay_1\">\n\n                \n                \n                \n                                            <div class=\"video_box\" id=\"videobox_2932687736\">\n                            <div class=\"media_wrap\">\n                                <div class=\"img_wrap\">\n                                    <picture class=\"item_picture\"><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/08\/telefonia-colaboracion-en-la-nube-contact-center-proteccion-antifraudes-proteccion-telefonica-yair-1000x559.jpg.webp\" alt=\"telefonia-colaboracion-en-la-nube-contact-center-proteccion-antifraudes-proteccion-telefonica-yair\" title=\"telefonia-colaboracion-en-la-nube-contact-center-proteccion-antifraudes-proteccion-telefonica-yair\" type=\"image\/webp\" ><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/08\/telefonia-colaboracion-en-la-nube-contact-center-proteccion-antifraudes-proteccion-telefonica-yair-1000x559.jpg\" alt=\"telefonia-colaboracion-en-la-nube-contact-center-proteccion-antifraudes-proteccion-telefonica-yair\" title=\"telefonia-colaboracion-en-la-nube-contact-center-proteccion-antifraudes-proteccion-telefonica-yair\" ><img decoding=\"async\" width=\"\" height=\"\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/08\/telefonia-colaboracion-en-la-nube-contact-center-proteccion-antifraudes-proteccion-telefonica-yair-1000x559.jpg\" alt=\"telefonia-colaboracion-en-la-nube-contact-center-proteccion-antifraudes-proteccion-telefonica-yair\" title=\"telefonia-colaboracion-en-la-nube-contact-center-proteccion-antifraudes-proteccion-telefonica-yair\"><\/picture>                                <\/div>\n                                <a title=\"Reproducir video\" href=\"#\" class=\"btn_video_bola trigger_video_view\" data-modal=\"textografico_video_modal_2932687736\">\n                                    <span class=\"play_icon\"><\/span> \n                                <\/a>\n                            <\/div>\n                        <\/div>\n                    \n                    \n                \n            <\/div>\n\n                            <div class=\"img_textura textura_layer_zback textura_align_rightcenter\">\n                    <load-svg data-pvelocity=\"1\" class=\"paralax_item textura_c_verde2\" src=\"https:\/\/www.ikusi.com\/wp-content\/themes\/ikusi2025\/images\/texturas\/colab_01.svg\"><\/load-svg>\n                <\/div>\n            \n        <\/div>\n\n    \n<\/section>\n\n\n<div class=\"modal\" id=\"textografico_video_modal_2932687736\">\n    <div class=\"modal-dialog\">\n        <div class=\"modal-content modal-video\">\n            <div class=\"modal_controls\">\n                <span class=\"trigger_close_modal material-symbols-outlined\">close<\/span>\n            <\/div>\n            <div class=\"modal-body py-8\">\n                <div class='embed-container' data-embed=\"WYz0eePdu_U\"><\/div>\n            <\/div>\n        <\/div>\n        <div class=\"modal_close_area trigger_close_modal\"><\/div>\n    <\/div>\n<\/div>\n\n\n\n\n\n<section class=\"floater section_block trigger_parent bg_gris\">\n\n     \n    <div class=\"spacer\" style=\"padding-top:px\"><\/div>\n\n    <div class=\"content-center\">\n\n        <div class=\"content_form_introduccion align_rightimg\">\n            <div class=\"c_left\">\n                <div class=\"c_content trigger_child anim_bottom_opacity animation_group\">\n                    <h2>Salesforce y CRM<\/h2>\n<p>Como ventaja adicional, es posible integrar Salesforce y otras herramientas de CRM.<\/p>\n                <\/div>\n\n                \n\n                <div class=\"img_wrapper  marTopMed  img_changer\">\n\n                    <div class=\"img_changer_1 animation_group anim_left_opacity anim_delay_1\">\n                        <picture class=\"item_picture\"><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/contact-center-nube-1000x618.jpg.webp\" alt=\"Contact Center en la Nube Especialistas Ikusi\" title=\"Contact Center en la Nube Especialistas Ikusi\" type=\"image\/webp\" ><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/contact-center-nube-1000x618.jpg\" alt=\"Contact Center en la Nube Especialistas Ikusi\" title=\"Contact Center en la Nube Especialistas Ikusi\" ><img decoding=\"async\" width=\"\" height=\"\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/contact-center-nube-1000x618.jpg\" alt=\"Contact Center en la Nube Especialistas Ikusi\" title=\"Contact Center en la Nube Especialistas Ikusi\"><\/picture>                    <\/div>\n\n                    \n                        <div class=\"img_changer_2\">\n                            <picture class=\"item_picture\"><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/contact-center-nube-2-1000x653.jpg.webp\" alt=\"Contact Center en la Nube Especialistas Ikusi 2\" title=\"Contact Center en la Nube Especialistas Ikusi 2\" type=\"image\/webp\" ><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/contact-center-nube-2-1000x653.jpg\" alt=\"Contact Center en la Nube Especialistas Ikusi 2\" title=\"Contact Center en la Nube Especialistas Ikusi 2\" ><img decoding=\"async\" width=\"\" height=\"\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/contact-center-nube-2-1000x653.jpg\" alt=\"Contact Center en la Nube Especialistas Ikusi 2\" title=\"Contact Center en la Nube Especialistas Ikusi 2\"><\/picture>                        <\/div>\n\n                                        \n                <\/div>\n\n                         <\/div>\n            <div class=\"c_right animation_group anim_left_opacity anim_delay_2\">\n                <p class=\"title_2 \">\n                    \u00bfBuscas un especialista en <br \/>\nContact Center en la nube?                <\/p>\n                \n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_5' style='display:none'><div id='gf_5' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <p class='gform_description'>Env\u00edanos tus datos y nos pondremos en contacto contigo para asesorarte.<\/p>\n\t\t\t\t\t\t\t<p class='gform_required_legend'><\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_5' id='gform_5'  action='\/mx\/wp-json\/wp\/v2\/pages\/12115#gf_5' data-formid='5' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_5' class='gform_fields top_label form_sublabel_above description_below'><div id=\"field_5_1\"  class=\"gfield gfield--type-text gfield_contains_required field_sublabel_above gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_1\"><label class='gfield_label gform-field-label' for='input_5_1' >Nombre completo<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_5_1' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_5_4\"  class=\"gfield gfield--type-email gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_4\"><label class='gfield_label gform-field-label' for='input_5_4' >Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_5_4' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_5_5\"  class=\"gfield gfield--type-text field_sublabel_above gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_5\"><label class='gfield_label gform-field-label' for='input_5_5' >Empresa<\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_5_5' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_5_6\"  class=\"gfield gfield--type-phone gfield_contains_required field_sublabel_above gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_6\"><label class='gfield_label gform-field-label' for='input_5_6' >Tel\u00e9fono<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_6' id='input_5_6' type='tel' value='' class='large'   aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_5_7\"  class=\"gfield gfield--type-text gfield--width-full field_sublabel_above gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_7\"><label class='gfield_label gform-field-label' for='input_5_7' >Cargo<\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_5_7' type='text' value='' class='large'      aria-invalid=\"false\"   \/> <\/div><\/div><div id=\"field_5_8\"  class=\"gfield gfield--type-select gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_8\"><label class='gfield_label gform-field-label' for='input_5_8' >Pa\u00eds<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_8' id='input_5_8' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Alemania' >Alemania<\/option><option value='Argentina' >Argentina<\/option><option value='Brasil' >Brasil<\/option><option value='Chile' >Chile<\/option><option value='Colombia' >Colombia<\/option><option value='Espa\u00f1a' >Espa\u00f1a<\/option><option value='Estados Unidos' >Estados Unidos<\/option><option value='M\u00e9xico' selected='selected'>M\u00e9xico<\/option><option value='Panam\u00e1' >Panam\u00e1<\/option><option value='Per\u00fa' >Per\u00fa<\/option><option value='UAE' >UAE<\/option><option value='Otro' >Otro<\/option><\/select><\/div><\/div><div id=\"field_5_9\"  class=\"gfield gfield--type-textarea gfield_contains_required field_sublabel_above gfield--no-description field_description_below gfield_visibility_visible\"  data-js-reload=\"field_5_9\"><label class='gfield_label gform-field-label' for='input_5_9' >Mensaje<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_9' id='input_5_9' class='textarea large'     aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_5_10\"  class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent field_sublabel_above gfield--no-description field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_5_10\"><legend class='gfield_label gform-field-label gfield_label_before_complex'  >Recibir informaci\u00f3n<\/legend><div class='ginput_container ginput_container_consent'><input name='input_10.1' id='input_5_10_1' type='checkbox' value='1'    aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_5_10_1' >Deseo recibir informaci\u00f3n de los productos y servicios de Velatia.<\/label><input type='hidden' name='input_10.2' value='Deseo recibir informaci\u00f3n de los productos y servicios de Velatia.' class='gform_hidden' \/><input type='hidden' name='input_10.3' value='2' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_5_12\"  class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_5_12\"><legend class='gfield_label gform-field-label gfield_label_before_complex'  >Pol\u00edtica de privacidad<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_12.1' id='input_5_12_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_5_12_1' >Confirmo que he le\u00eddo la pol\u00edtica de privacidad.<span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/label><input type='hidden' name='input_12.2' value='Confirmo que he le\u00eddo la pol\u00edtica de privacidad.' class='gform_hidden' \/><input type='hidden' name='input_12.3' value='2' class='gform_hidden' \/><\/div><\/fieldset><fieldset id=\"field_5_11\"  class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_5_11\"><legend class='gfield_label gform-field-label gfield_label_before_complex'  >Consentimiento<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_11.1' id='input_5_11_1' type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_5_11_1' >Autorizo a Ikusi Redes Colombia S.A.S. identificada con el NIT 830.073.329, con direcci\u00f3n electr\u00f3nica www.ikusi.com y tel\u00e9fono 6016580300 para recolectar, usar, almacenar, transferir, transmitir y en general realizar tratamiento de mis datos personales con las finalidades de atenci\u00f3n de solicitudes y env\u00edo de comunicaciones publicitarias y de inter\u00e9s a trav\u00e9s de correo electr\u00f3nico, llamadas telef\u00f3nicas y\/o mensajes de texto. Como titular tengo los derechos de conocer, actualizar y rectificar la informaci\u00f3n, solicitar la supresi\u00f3n y revocar la autorizaci\u00f3n, presentar quejas ante la Superintendencia de Industria y Comercio y los dem\u00e1s derechos contenidos en la Ley 1581 de 2012 que puedo ejercer en los t\u00e9rminos contenidos en la Pol\u00edtica de Tratamiento de Informaci\u00f3n https:\/\/www.ikusi.com\/mx\/politica-de-cookies\/<span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/label><input type='hidden' name='input_11.2' value='Autorizo a Ikusi Redes Colombia S.A.S. identificada con el NIT 830.073.329, con direcci\u00f3n electr\u00f3nica www.ikusi.com y tel\u00e9fono 6016580300 para recolectar, usar, almacenar, transferir, transmitir y en general realizar tratamiento de mis datos personales con las finalidades de atenci\u00f3n de solicitudes y env\u00edo de comunicaciones publicitarias y de inter\u00e9s a trav\u00e9s de correo electr\u00f3nico, llamadas telef\u00f3nicas y\/o mensajes de texto. Como titular tengo los derechos de conocer, actualizar y rectificar la informaci\u00f3n, solicitar la supresi\u00f3n y revocar la autorizaci\u00f3n, presentar quejas ante la Superintendencia de Industria y Comercio y los dem\u00e1s derechos contenidos en la Ley 1581 de 2012 que puedo ejercer en los t\u00e9rminos contenidos en la Pol\u00edtica de Tratamiento de Informaci\u00f3n https:\/\/www.ikusi.com\/mx\/politica-de-cookies\/' class='gform_hidden' \/><input type='hidden' name='input_11.3' value='2' class='gform_hidden' \/><\/div><\/fieldset><div id=\"field_5_14\"  class=\"gfield gfield--type-captcha gfield--width-full field_sublabel_above gfield--no-description field_description_below hidden_label gfield_visibility_visible\"  data-js-reload=\"field_5_14\"><label class='gfield_label gform-field-label' for='input_5_14' >CAPTCHA<\/label><div id='input_5_14' class='ginput_container ginput_recaptcha' data-sitekey='6Ld_bpMrAAAAACrOQplbK1Wh3uZ4CM8idmAl4fM7'  data-theme='light' 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{gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_5').val();gformInitSpinner( 5, 'https:\/\/www.ikusi.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [5, current_page]);window['gf_submitting_5'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_5').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_5').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [5]);window['gf_submitting_5'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_5').text());}, 50);}else{jQuery('#gform_5').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [5, current_page]);} );} ); \n\/* ]]> *\/\n<\/script>\n            <\/div>\n        <\/div>\n        \n        \n    <\/div>\n\n<\/section>\n\n\n\n\n\n\n\n\n<section class=\"floater section_block  paralax_parent trigger_parent bg_blanco marTop_grande marBot_grande\">\n\n\t \n    <div class=\"spacer\" style=\"padding-top:px\"><\/div>\n\n    <div class=\"content-center\">\n\n    \t<div class=\"content_lista_cuadros lista_layout_cuadros align_rightimg\">\n\n    \t\t\n\t    \t\t<div class=\"simple_intro trigger_child anim_bottom_opacity animation_group\">\n\t    \t\t\t<h3 style=\"text-align: center;\">Beneficios del cloud contact center<\/h3>\n\t    \t\t<\/div>\n\n\t    \t\n    \t\t<div class=\"c_left lista_columnas_2 trigger_child anim_bottom_opacity animation_group_list\">\n\n    \t\t\t<ul>\n<li><strong>IVR activado por voz<\/strong> para que los clientes puedan arreglar sus problemas m\u00e1s r\u00e1pidamente.<\/li>\n<li><strong>Voicebots conversacionales<\/strong> que se desplazan libremente por las interacciones y los canales.<\/li>\n<li><strong>Chatbots con inteligencia artificial<\/strong> para ofrecer a los clientes asistencia por autoservicio.<\/li>\n<\/ul>\n    \t\t\t\n    \t\t<\/div>\n\n    \t\t\n    \t\t\t<div class=\"c_right\">\n\t                <div class=\"img_textura\">\n\t                    <load-svg data-pvelocity=\"2\" class=\"paralax_item textura_c_verde2 \" src=\"https:\/\/www.ikusi.com\/wp-content\/themes\/ikusi2025\/images\/texturas\/colab_01.svg\">\n\t                    <\/load-svg>\n                \t<\/div>\n                <\/div>\n\n\n                \t\t\n    \t<\/div>\n\n    <\/div>\n\n<\/section>\n\n\n\n<section class=\"floater section_block  paralax_parent trigger_parent bg_blanco marTop_ninguno marBot_grande\">\n\n\t \n    <div class=\"spacer\" style=\"padding-top:px\"><\/div>\n\n    <div class=\"content-center\">\n\n    \t<div class=\"content_lista_cuadros lista_layout_barra align_leftimg\">\n\n    \t\t\n\t    \t\t<div class=\"simple_intro trigger_child anim_bottom_opacity animation_group\">\n\t    \t\t\t<h3 style=\"text-align: center;\">\u00bfQu\u00e9 retos resuelve esta soluci\u00f3n?<\/h3>\n\t    \t\t<\/div>\n\n\t    \t\n    \t\t<div class=\"c_left lista_columnas_3 trigger_child anim_bottom_opacity animation_group_list\">\n\n    \t\t\t<ul>\n<li><strong>Acelera el proceso de omnicanalidad<\/strong> que solicitan los clientes a la hora de comunicarse con las organizaciones.<\/li>\n<li><strong>Incrementa la eficiencia operativa<\/strong> gracias a la automatizaci\u00f3n de tareas repetitivas y eluso de IA para gestionar consultas comunes.<\/li>\n<li><strong>Permite a las empresas obtener informaci\u00f3n valiosa<\/strong> sobre el comportamiento y las necesidades de los clientes.<\/li>\n<li><strong>Ayuda en la formaci\u00f3n y gesti\u00f3n de equipos<\/strong>, identificando \u00e1reas de mejora y proponiendo soluciones, lo que contribuye al bienestar y desarrollo profesional de los agentes.<\/li>\n<\/ul>\n    \t\t\t\n    \t\t<\/div>\n\n    \t\t    \t\t\n    \t<\/div>\n\n    <\/div>\n\n<\/section>\n\n\n\n<section class=\"floater section_block paralax_parent trigger_parent bg_blanco marTop_ninguno marBot_grande\">\n\n    \n    <div class=\"spacer\" style=\"padding-top:px\"><\/div>\n\n    <div class=\"content-center\">\n\n        <div class=\"content_conjunto_banners gutter_minSpace grid1 tgrid2 mgrid1\">\n\n            \n                \n\n                <div class=\"banner_item item_text_light width_l trigger_child anim_bottom_opacity animation_group\" >\n                    <div class=\"bg_image\">\n                         <picture class=\"item_picture\"><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/descarga-brochure-1000x550.jpg.webp\" alt=\"descarga-brochure-ikusi\" title=\"descarga-brochure-ikusi\" type=\"image\/webp\" ><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/descarga-brochure-1000x550.jpg\" alt=\"descarga-brochure-ikusi\" title=\"descarga-brochure-ikusi\" ><img decoding=\"async\" width=\"\" height=\"\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/descarga-brochure-1000x550.jpg\" alt=\"descarga-brochure-ikusi\" title=\"descarga-brochure-ikusi\"><\/picture>                    <\/div>\n\n                    <div class=\"banner_content\">\n                        <h3 style=\"text-align: center;\">Conoce m\u00e1s sobre Contact Center en la nube<\/h3>\n\n\n\n                        \n                        <a class=\"btn_text btn_download trigger_modal_view\" href=\"#\" target=\"_self\" title=\"Descargar brochure\" data-modal=\"banner_form_modal5995102446_1\">\n                            <span>Descargar brochure<\/span>\n                            <span class=\"material-symbols-outlined\">enable<\/span>\n                \n                        <\/a>\n\n\n                    <\/div>\n                <\/div>\n\n                    <\/div>\n\n    <\/div>\n\n<\/section>\n \n  \n        <div class=\"modal\" id=\"banner_form_modal5995102446_1\">\n\n            <div class=\"modal-dialog\">\n                <div class=\"modal-content width_tin\">\n                    <div class=\"modal_controls\">\n                        <span class=\"trigger_close_modal material-symbols-outlined\">close<\/span>\n                    <\/div>\n                    \n                    <div class=\"modal-body py-8\">\n                        \n                \n                        <div class='box01'>\n                            <h3 style=\"text-align: center;\">Conoce m\u00e1s sobre Contact Center en la nube<\/h3>\n                             <script type=\"text\/javascript\">var 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jQuery('#gform_source_page_number_2').val();gformInitSpinner( 2, 'https:\/\/www.ikusi.com\/wp-content\/plugins\/gravityforms\/images\/spinner.svg', true );jQuery(document).trigger('gform_page_loaded', [2, current_page]);window['gf_submitting_2'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_2').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_2').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [2]);window['gf_submitting_2'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_2').text());}, 50);}else{jQuery('#gform_2').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [2, current_page]);} );} ); \n\/* ]]> *\/\n<\/script>\n                                                          <script type=\"text\/javascript\">\n                            jQuery(document).ready(function($) {\n                                const observer = new MutationObserver(function(mutationsList, observer) {\n                                    const conf = $('#banner_form_modal5995102446_1 .gform_confirmation_message');\n\n                                    if (conf.length && !conf.hasClass('archivo-descargado')) {\n                                        conf.addClass('archivo-descargado'); \/\/ evita m\u00faltiples ejecuciones\n\n                                        const link = document.createElement('a');\n                                        link.href = 'https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/07\/IKUSI-CONTACT-CENTER-EN-LA-NUBE.pdf';\n                                        link.download = '';\n                                        document.body.appendChild(link);\n                                        link.click();\n                                        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anim_bottom_opacity animation_group\">\n\t    \t\t\t<pre>SOLUCIONES EN <strong>Cloud contact center<\/strong> APLICADAS AL MUNDO ACTUAL<\/pre>\n<h3 style=\"text-align: center;\">Casos de \u00e9xito<\/h3>\n\t    \t\t<\/div>\n\t    \t\n\t\t\t<div class=\"grid_seleccionar_casos\">\n                \n\t\t\t\t                        <div class=\"card_caso trigger_child anim_bottom_opacity animation_group anim_delay_0\">\n                            <div class=\"card_cover\">\n                                <div class=\"bg_shadow\"><\/div>\n                                <div class=\"card_logo\">\n                                                                            <div class=\"icono_caso\">\n                                            <img decoding=\"async\" src=\"https:\/\/www.ikusi.com\/wp-content\/themes\/ikusi2025\/images\/iconos\/sectores\/infraestructuras.svg\" alt=\"\">\n                                        <\/div>\t\n                                    \n                                                                            <div class=\"titulo_logo\">\n                                            Modernizaci\u00f3n cr\u00edtica del centro de datos para una organizaci\u00f3n de impacto social                                        <\/div>\t\n                                                                    <\/div>\n                                <div class=\"img_wrapper\">\n                                    <picture class=\"item_picture\"><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/ONCE-1000x667.jpg.webp\" alt=\"\" title=\"ONCE\" type=\"image\/webp\" ><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/ONCE-1000x667.jpg\" alt=\"\" title=\"ONCE\" ><img decoding=\"async\" width=\"\" height=\"\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/06\/ONCE-1000x667.jpg\" alt=\"\" title=\"ONCE\"><\/picture>                                <\/div>\n                            <\/div>\n                            <div class=\"card_content\">\n                                <a class=\"card_link_full\" href=\"https:\/\/www.ikusi.com\/mx\/casos-de-exito\/modernizacion-critica-del-centro-de-datos-para-una-organizacion-de-impacto-social\/\" target=\"_self\" title=\"Contact Center en la nube para la ONCE\">\n                                <\/a>\n                                <div class=\"card_header\">\n                                    <div class=\"card_title\">\n                                        Contact Center en la nube para la ONCE                                    <\/div>\n                                <\/div>\n                                \n                                <div class=\"card_desc\">\n                                    La entidad evoluciona su centro de datos, clave para sorteos diarios y conexi\u00f3n nacional, contecnolog\u00eda Cisco ACI, que permite automatizar operaciones, integrar arquitecturas modernas y optimizar costes en un entorno altamente exigente.                                <\/div>\n                                <div class=\"card_meta\">\n                                    <div class=\"card_meta_l\">\n                                       \n                                    <\/div>\n                                    <div class=\"card_meta_r\">\n                                        Espa\u00f1a                                    <\/div>\n                                <\/div>\n                                <div class=\"card_footer\">\n                                    <div class=\"card_footer_l\">\n                                                                                    <div class=\"icono_caso\">\n                                                <img decoding=\"async\" src=\"https:\/\/www.ikusi.com\/wp-content\/themes\/ikusi2025\/images\/iconos\/sectores\/infraestructuras.svg\" alt=\"\">\n                                            <\/div>\t\n                                                                            <\/div>\n                                    <div class=\"card_footer_r\">\n                                        <a class=\"btn_text\" href=\"https:\/\/www.ikusi.com\/mx\/casos-de-exito\/modernizacion-critica-del-centro-de-datos-para-una-organizacion-de-impacto-social\/\" target=\"_self\" title=\"Contact Center en la nube para la ONCE\">\n                                            <span class=\"_pending_transation\">Ver m\u00e1s<\/span>\n                                            <span class=\"material-symbols-outlined\">arrow_forward<\/span>\n                                        <\/a>\n                                    <\/div>\t\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    \t\t\t<\/div>\n\n\t\t\t             <div class=\"content-center text-center marTopMin\">\n                <a class=\"btn\" href=\"https:\/\/www.ikusi.com\/mx\/casos-de-exito\/\" target=\"_self\" title=\"Ver m\u00e1s casos\">\n                    <span>Ver m\u00e1s casos<\/span>\n                <\/a>\n            <\/div>\n            \n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<section class=\"floater modulo_fijo_section section_block bg_blanco marTop_grande marBot_grande\">\n\n     \n    \n<section class=\"floater  section_block paralax_parent trigger_parent bg_blanco  marTop_grande marBot_grande\">\n\n    <!--<div class=\"spacer\" style=\"padding-top:0px\"><\/div>-->\n\n    \n        <div class=\"content-center\">\n    \n        <div class=\"content_image_text align_leftimg \">\n\n            <div class=\"c_left\">\n                <div class=\"c_content trigger_child anim_bottom_opacity animation_group\">\n                    <h2>\u00bfPor qu\u00e9 Ikusi?<\/h2>\n<p>Nuestros productos y servicios conllevan atenci\u00f3n personalizada mediante nuestro centro de operaciones unificado, que se encarga del monitoreo, soporte y gesti\u00f3n proactiva de las infraestructuras de red, ciberseguridad y TI.<\/p>\n\n                                        <div class=\"btn_group\">\n                                                    <a class=\"btn\" href=\"https:\/\/www.ikusi.com\/mx\/sobre-ikusi\/por-que-ikusi\/\" target=\"_self\" title=\"Valor Agregado\">\n                                <span>Valor Agregado<\/span>\n                            <\/a>\n                        \n                                                    <a class=\"btn_text\" href=\"https:\/\/www.ikusi.com\/mx\/contacto\/\" target=\"_self\" title=\"Cont\u00e1ctanos\">\n                                <span>Cont\u00e1ctanos<\/span>\n                                <span class=\"material-symbols-outlined\">arrow_forward<\/span>\n                            <\/a>\n                                            <\/div>\n                                    <\/div>\n            <\/div>\n\n            <div class=\"c_right trigger_child animation_group anim_bottom_opacity anim_delay_1\">\n\n                                    <div class=\"img_textura textura_layer_zover textura_align_lefttop\">\n                        <load-svg data-pvelocity=\"1\" class=\"paralax_item textura_c_verde2\" src=\"https:\/\/www.ikusi.com\/wp-content\/themes\/ikusi2025\/images\/texturas\/ciber_01.svg\"><\/load-svg>\n                    <\/div>\n                \n                \n                \n                    <div class=\"img_wrapper \">\n                        <div class=\"img_changer_1 animation_group anim_left_opacity anim_delay_1\">\n                            <picture class=\"item_picture\"><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/05\/ikusi-desplegamos-redes-sectores-altamente-competitivos-1000x563.jpg.webp\" alt=\"Desplegamos redes en sectores altamente competitivos\" title=\"Desplegamos redes en sectores altamente competitivos\" type=\"image\/webp\" ><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/05\/ikusi-desplegamos-redes-sectores-altamente-competitivos-1000x563.jpg\" alt=\"Desplegamos redes en sectores altamente competitivos\" title=\"Desplegamos redes en sectores altamente competitivos\" ><img decoding=\"async\" width=\"\" height=\"\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2025\/05\/ikusi-desplegamos-redes-sectores-altamente-competitivos-1000x563.jpg\" alt=\"Desplegamos redes en sectores altamente competitivos\" title=\"Desplegamos redes en sectores altamente competitivos\"><\/picture>                        <\/div>\n                                            <\/div>\n\n                \n            <\/div>\n\n            \n        <\/div>\n\n        <\/div>\n    \n<\/section>\n\n<\/section>\n\n\n\n<section class=\"floater modulo_fijo_section section_block bg_gris marTop_grande marBot_grande\">\n\n     \n    \n\n<section class=\"floater section_block paralax_parent trigger_parent bg_gris marTop_grande marBot_grande\">\n\n    <div class=\"spacer\" style=\"padding-top:px\"><\/div>\n\n       \n\n    <div class=\"content_lista_banderas\">\n\n         \n         <div class=\"content-center\">\n\n            <div class=\"c_left\">\n                <div class=\"c_content trigger_child anim_bottom_opacity animation_group\">\n                    <h3>Proyectos especializados<\/h3>\n<p>En Ikusi desplegamos servicios y soluciones para la agilizar la operaci\u00f3n, impulsar la rentabilidad y sostenibilidad por sectores estrat\u00e9gicos.<\/p>\n\n                    \n\n                        <div class=\"btn_group marTopMin\">\n                                                            <a class=\"btn\" href=\"https:\/\/www.ikusi.com\/mx\/sectores\/\" target=\"_self\" title=\"Ver Sectores\">\n                                    <span>Ver Sectores<\/span>\n                                <\/a>\n\n\n                            \n                                                    <\/div>\n\n                                    <\/div>\n            <\/div>\n                 \n\n            <div class=\"c_right\">\n\n                <div class=\"c_content marTopMin trigger_child anim_bottom_opacity animation_group_list\">\n                    <ul>\n<li><a href=\"https:\/\/www.ikusi.com\/mx\/sectores\/financiero\/\">Financiero<\/a><\/li>\n<li><a href=\"https:\/\/www.ikusi.com\/mx\/sectores\/retail\/\">Retail<\/a><\/li>\n<li><a href=\"https:\/\/www.ikusi.com\/mx\/sectores\/manufactura\/\">Manufactura<\/a><\/li>\n<li><a href=\"https:\/\/www.ikusi.com\/mx\/sectores\/educacion\/\">Educaci\u00f3n<\/a><\/li>\n<li><a href=\"https:\/\/www.ikusi.com\/mx\/sectores\/servicios\/\">Servicios<\/a><\/li>\n<li><a href=\"https:\/\/www.ikusi.com\/mx\/sectores\/service-providers\/\">Service providers<\/a><\/li>\n<li><a href=\"https:\/\/www.ikusi.com\/mx\/sectores\/salud\/\">Salud<\/a><\/li>\n<li><a href=\"https:\/\/www.ikusi.com\/mx\/sectores\/energia\/\">Energ\u00eda<\/a><\/li>\n<li><a href=\"https:\/\/www.ikusi.com\/mx\/sectores\/administracion-publica\/\">Administraci\u00f3n p\u00fablica<\/a><\/li>\n<li><a href=\"https:\/\/www.ikusi.com\/mx\/sectores\/grandes-infraestructuras\/\">Grandes infraestructuras<\/a><\/li>\n<\/ul>\n                <\/div>\n                \n               \n            <\/div>\n\n           \n        <\/div>\n\n    <\/div>\n\n\n<\/section><\/section>\n\n\n\n<section class=\"floater modulo_fijo_section section_block bg_blanco marTop_grande marBot_grande\">\n\n     \n    \n<section class=\"floater section_block paralax_parent trigger_parent bg_blanco marTop_grande marBot_grande\">\n    <div class=\"spacer\" style=\"padding-top:0px\"><\/div>\n\n    \n    <div class=\"content_enlacesblogyprensa blogprensa\">\n\n        <div class=\"content-center\">\n\n            <div class=\"c_left\">\n                                    <h4 class=\"titulo_blog marBottomMin trigger_child anim_bottom_opacity animation_group\">\n                        Lo m\u00e1s reciente en nuestro blog                    <\/h4>\n                \n                <div class=\"grid_articulos\">\n                    <div class=\"item_articulo trigger_child anim_bottom_opacity animation_group anim_delay_0\">\n\n    <div class=\"item_hoverable\">\n        <div class=\"item_imagen img_align_\">\n            <a class=\"item_href\" class=\"\" href=\"https:\/\/www.ikusi.com\/mx\/blog\/transformacion-cultural-digital-ikusi\/\"> \n                <picture class=\"item_picture\"><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2026\/04\/79F69111-FE5B-49D7-A981-BCE9FAF8CD64.jpg.webp\" alt=\"\" title=\"79F69111-FE5B-49D7-A981-BCE9FAF8CD64\" type=\"image\/webp\" ><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2026\/04\/79F69111-FE5B-49D7-A981-BCE9FAF8CD64.jpg\" alt=\"\" title=\"79F69111-FE5B-49D7-A981-BCE9FAF8CD64\" ><img decoding=\"async\" width=\"\" height=\"\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2026\/04\/79F69111-FE5B-49D7-A981-BCE9FAF8CD64.jpg\" alt=\"\" title=\"79F69111-FE5B-49D7-A981-BCE9FAF8CD64\"><\/picture>            <\/a>\n\n                            <div class=\"item_cat\">\n                    <a class=\"tagcat\" href=\"https:\/\/www.ikusi.com\/mx\/category\/sin-categoria\/\">Sin categor\u00eda<\/a>                <\/div>\n\n                    <\/div>\n\n                 \n        <div class=\"item_content_wrapper padTopTin\">\n    \n        \n\n        <div class=\"item_content  \">\n            <a class=\"item_href\" href=\"https:\/\/www.ikusi.com\/mx\/blog\/transformacion-cultural-digital-ikusi\/\"> \n                <div class=\"item_title\">\n                    Ikusi en la jornada \u201cDigitalizar el desarrollo\u201d organizada por OPE Consultores                <\/div>\n                <div class=\"item_desc\">\n\n                                          \n                         <p>Aitor Ardanza, director de Capital Humano de Ikusi, particip\u00f3 el pasado 16 de abril en la jornada \u201cDigitalizar el desarrollo\u201d, [&hellip;]<\/p>\n\n                                    <\/div>\n            <\/a>\n        <\/div>\n\n        \n                \n\n    <div class=\"item_meta\">\n\n        \n        \n        <div class=\"item_readmore\">\n            <a class=\"btn_text item_href\" href=\"https:\/\/www.ikusi.com\/mx\/blog\/transformacion-cultural-digital-ikusi\/\" title=\"Leer m\u00e1s\">\n                <span>Leer m\u00e1s<\/span>\n                <span class=\"material-symbols-outlined\">arrow_forward<\/span>\n            <\/a>\n        <\/div>  \n\n        \n        \n    <\/div>\n\n            <\/div>\n    <\/div>\n        \n\n<\/div><div class=\"item_articulo trigger_child anim_bottom_opacity animation_group anim_delay_1\">\n\n    <div class=\"item_hoverable\">\n        <div class=\"item_imagen img_align_\">\n            <a class=\"item_href\" class=\"\" href=\"https:\/\/www.ikusi.com\/mx\/agentes-autonomos-y-datos-sinteticos-el-nuevo-paradigma-operativo-de-la-ia\/\"> \n                <picture class=\"item_picture\"><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2026\/04\/Portada-1.jpg.webp\" alt=\"\" title=\"Portada\" type=\"image\/webp\" ><source srcset=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2026\/04\/Portada-1.jpg\" alt=\"\" title=\"Portada\" ><img decoding=\"async\" width=\"\" height=\"\" src=\"https:\/\/www.ikusi.com\/wp-content\/uploads\/2026\/04\/Portada-1.jpg\" alt=\"\" title=\"Portada\"><\/picture>            <\/a>\n\n                            <div class=\"item_cat\">\n                    <a class=\"tagcat\" href=\"https:\/\/www.ikusi.com\/mx\/category\/aplicacion-de-soluciones-mx\/\">Aplicaci\u00f3n de soluciones<\/a>                <\/div>\n\n                    <\/div>\n\n                 \n        <div class=\"item_content_wrapper padTopTin\">\n    \n        \n\n        <div class=\"item_content  \">\n            <a class=\"item_href\" href=\"https:\/\/www.ikusi.com\/mx\/agentes-autonomos-y-datos-sinteticos-el-nuevo-paradigma-operativo-de-la-ia\/\"> \n                <div class=\"item_title\">\n                    Agentes aut\u00f3nomos y datos sint\u00e9ticos: el nuevo paradigma operativo de la IA                <\/div>\n                <div class=\"item_desc\">\n\n                                          \n                         <p>Agentes de IA y datos sint\u00e9ticos est\u00e1n redefiniendo la arquitectura operativa y de gobierno empresarial. La visi\u00f3n estrat\u00e9gica de Ikusi.<\/p>\n\n                                    <\/div>\n            <\/a>\n        <\/div>\n\n        \n                \n\n    <div class=\"item_meta\">\n\n        \n        \n        <div class=\"item_readmore\">\n            <a class=\"btn_text item_href\" href=\"https:\/\/www.ikusi.com\/mx\/agentes-autonomos-y-datos-sinteticos-el-nuevo-paradigma-operativo-de-la-ia\/\" title=\"Leer m\u00e1s\">\n                <span>Leer m\u00e1s<\/span>\n                <span class=\"material-symbols-outlined\">arrow_forward<\/span>\n            <\/a>\n        <\/div>  \n\n        \n        \n    <\/div>\n\n            <\/div>\n    <\/div>\n        \n\n<\/div>                <\/div>\n            <\/div>\n\n            <div class=\"c_right\">\n                                    <h4 class=\"titulo_salaprensa marBottomMin trigger_child anim_bottom_opacity animation_group\">\n                        Noticias sobre Ikusi                    <\/h4>\n                \n                <div class=\"grid_prensa\">\n                                                <div class=\"item_prensa_short trigger_child anim_bottom_opacity animation_group anim_delay_0\">\n                                <div class=\"item_titulo\">\n                                    <a class=\"item_href\" href=\"https:\/\/www.ikusi.com\/mx\/actualidad\/ikusi-cisco-americas-partner-executive-exchange\/\"> \n                                        Ikusi en Cisco Americas Partner Executive Exchange                                    <\/a>\n                                <\/div>\n                                <div class=\"item_meta\">\n                                    <div class=\"item_date\">\n                                       abril 17, 2026                                    <\/div>\n                                    <div class=\"item_cat\">\n                                                                            <\/div>  \n                                <\/div>\n                            <\/div>\n                                                        <div class=\"item_prensa_short trigger_child anim_bottom_opacity animation_group anim_delay_1\">\n                                <div class=\"item_titulo\">\n                                    <a class=\"item_href\" href=\"https:\/\/www.ikusi.com\/mx\/actualidad\/digitalizacion-activos-monterrey-ikusi\/\"> \n                                        Monterrey se posiciona en la carrera por la digitalizaci\u00f3n de activos empresariales                                    <\/a>\n                                <\/div>\n                                <div class=\"item_meta\">\n                                    <div class=\"item_date\">\n                                       marzo 31, 2026                                    <\/div>\n                                    <div class=\"item_cat\">\n                                                                            <\/div>  \n                                <\/div>\n                            <\/div>\n                                                        <div class=\"item_prensa_short trigger_child anim_bottom_opacity animation_group anim_delay_2\">\n                                <div class=\"item_titulo\">\n                                    <a class=\"item_href\" href=\"https:\/\/www.ikusi.com\/mx\/actualidad\/ikusi-hpe-networking-day-mexico\/\"> \n                                        Ikusi se presenta en el HPE Networking Day 2026 como integrador clave en M\u00e9xico                                    <\/a>\n                                <\/div>\n                                <div class=\"item_meta\">\n                                    <div class=\"item_date\">\n                                       marzo 6, 2026                                    <\/div>\n                                    <div class=\"item_cat\">\n                                                                            <\/div>  \n                                <\/div>\n                            <\/div>\n                                            <\/div>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n\n<p><\/p>\n<\/section>\n\n\n\n\n\n<section class=\"floater section_block paralax_parent trigger_parent bg_blanco marTop_chico marBot_grande\">\n\n\t<div class=\"spacer\" style=\"padding-top:px\"><\/div>\n\n\t\n\n\t<div class=\"content-center\">\n\n\t\t\n\t\t<div class=\"content_faqs \">\n\n\t\t\t\n\t    \t\t<div class=\"simple_intro trigger_child anim_bottom_opacity animation_group\">\n\t    \t\t\t<h3 style=\"text-align: center;\">Preguntas frecuentes<\/h3>\n\t    \t\t<\/div>\n\n\t    \t\n\t    \t<div class=\"accord a01\">\n\t    \t\t\n\t\t\t\t\t<div class=\"faq_item accordion_item item trigger_child anim_bottom_opacity animation_group anim_delay_1\">\n\t\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t\t<p><span class=\"faq_number\">01<\/span><span>\u00bfQu\u00e9 necesito para comenzar a usar el servicio? \u00bfRequiere comprar equipos o infraestructura?<\/span><\/p>\n\t\t\t\t\t\t\t<a class=\"btnAccord\"><span class=\"iPlus\"><\/a>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\tSolo necesitas una conexi\u00f3n a internet y dispositivos b\u00e1sicos como computadoras o tel\u00e9fonos IP. No necesitas comprar servidores ni instalar nada complicado. Si no tienes equipo, tambi\u00e9n podemos ayudarte a conseguirlo.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"faq_item accordion_item item trigger_child anim_bottom_opacity animation_group anim_delay_2\">\n\t\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t\t<p><span class=\"faq_number\">02<\/span><span>\u00bfPuedo atender llamadas, chats o correos desde cualquier lugar?<\/span><\/p>\n\t\t\t\t\t\t\t<a class=\"btnAccord\"><span class=\"iPlus\"><\/a>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\tS\u00ed, siempre que tengas conexi\u00f3n a internet. Puedes trabajar desde una oficina, desde casa o en movimiento. Tu equipo puede conectarse desde computadoras o incluso desde dispositivos m\u00f3viles, seg\u00fan el plan.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"faq_item accordion_item item trigger_child anim_bottom_opacity animation_group anim_delay_3\">\n\t\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t\t<p><span class=\"faq_number\">03<\/span><span>\u00bfQu\u00e9 herramientas est\u00e1n incluidas para mejorar la atenci\u00f3n al cliente?<\/span><\/p>\n\t\t\t\t\t\t\t<a class=\"btnAccord\"><span class=\"iPlus\"><\/a>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\tIncluye funciones como: (1) Grabaci\u00f3n de llamadas. (2) Distribuci\u00f3n autom\u00e1tica de interacciones (llamadas, chats, etc.). (3) Respuestas r\u00e1pidas o autom\u00e1ticas. (4) Informes y estad\u00edsticas sobre el rendimiento del equipo. (5) Posibilidad de integrar chatbots o asistentes virtuales.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"faq_item accordion_item item trigger_child anim_bottom_opacity animation_group anim_delay_4\">\n\t\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t\t<p><span class=\"faq_number\">04<\/span><span>\u00bfSe puede integrar con mi sistema actual de CRM o base de datos de clientes?<\/span><\/p>\n\t\t\t\t\t\t\t<a class=\"btnAccord\"><span class=\"iPlus\"><\/a>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\tS\u00ed. Podemos integrar el Contact Center con muchos sistemas de gesti\u00f3n de clientes (CRM) para que puedas acceder al historial y datos sin cambiar de plataforma.\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"faq_item accordion_item item trigger_child anim_bottom_opacity animation_group anim_delay_5\">\n\t\t\t\t\t\t<div class=\"title\">\n\t\t\t\t\t\t\t<p><span class=\"faq_number\">05<\/span><span>\u00bfC\u00f3mo me ayudan si hay un problema t\u00e9cnico o se interrumpe el servicio?<\/span><\/p>\n\t\t\t\t\t\t\t<a class=\"btnAccord\"><span class=\"iPlus\"><\/a>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t\tContamos con soporte t\u00e9cnico especializado, en espa\u00f1ol y con diferentes niveles de atenci\u00f3n seg\u00fan el plan que elijas. Monitoreamos el servicio en tiempo real y estamos disponibles para ayudarte cuando lo necesites\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t    \t<\/div>\n\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/section>\n\n\n\n<section class=\"floater section_block paralax_parent trigger_parent bg_gris marTop_mediano marBot_grande\">\n\n\t<div class=\"spacer\" style=\"padding-top:px\"><\/div>\n\n\t\n\n\t<div class=\"content-center\">\n\n\t\t\n\t\t\t<div class=\"content-center width_med marBottomMin intro_cuadriculaimagenes trigger_child anim_bottom_opacity animation_group\">\n\t\t\t\t<h3 style=\"text-align: center;\">Otros servicios que te pueden interesar<\/h3>\n\t\t\t<\/div>\n\n\t\t\n\t\t<div class=\"content_cuadriculaimagenes\">\n\n\t\t\t<div class=\"gird_cuadricula gutter_minSpace grid3 tgrid2 mgrid1 smgrid1  grid_cuadricula_outer\">\n\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\n\n\n\n\n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"item_cuadricula item_cuadricula_layout_outer trigger_child anim_bottom_opacity animation_group anim_delay_0\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"item_content noimage\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"item_title\">\n\t\t\t\t\t\t\t\t\tTelefon\u00eda y colaboraci\u00f3n en la nube\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"item_desc\">\n\t\t\t\t\t\t\t\t\tLa tecnolog\u00eda de colaboraci\u00f3n en la nube de Ikusi utiliza como base las plataformas Webex Meeting y Webex Teams que pueden ser utilizadas desde diferentes dispositivos m\u00f3viles, lo que facilita la colaboraci\u00f3n desde cualquier lugar.\t\t\t\t\t\t\t\t<\/div>\n\n\n\n\t\t\t\t\t\t\t\n\t                        \n\t                            \n\t\t                        \t\t                        \t<a class=\"btn_text\" href=\"https:\/\/www.ikusi.com\/mx\/servicios\/colaboracion\/telefonia-y-colaboracion-en-la-nube\/\" target=\"_self\" title=\"Ver m\u00e1s\">\n\t\t\t\t                        <span>Ver m\u00e1s<\/span>\n\t\t\t\t                        <span class=\"material-symbols-outlined\">arrow_forward<\/span>\n\t\t\t\t                    <\/a>\n\n\t\t\t\t                <\/div>\n\n\t\t                        \n\t\t                    \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"item_cuadricula item_cuadricula_layout_outer trigger_child anim_bottom_opacity animation_group anim_delay_1\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"item_content noimage\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"item_title\">\n\t\t\t\t\t\t\t\t\tContact Center en la nube\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"item_desc\">\n\t\t\t\t\t\t\t\t\tLa nueva generaci\u00f3n de contact center gestiona de forma integral, sencilla y fluida conectando tel\u00e9fono, correo electr\u00f3nico, chat y las redes sociales para mejorar sustancialmente las experiencias de los clientes, creando conversaciones fluidas en los canales digitales y de voz.\t\t\t\t\t\t\t\t<\/div>\n\n\n\n\t\t\t\t\t\t\t\n\t                        \n\t                            \n\t\t                        \t\t                        \t<a class=\"btn_text\" href=\"https:\/\/www.ikusi.com\/mx\/servicios\/colaboracion\/contact-center-en-la-nube\/\" target=\"_self\" title=\"Ver m\u00e1s\">\n\t\t\t\t                        <span>Ver m\u00e1s<\/span>\n\t\t\t\t                        <span class=\"material-symbols-outlined\">arrow_forward<\/span>\n\t\t\t\t                    <\/a>\n\n\t\t\t\t                <\/div>\n\n\t\t                        \n\t\t                    \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"item_cuadricula item_cuadricula_layout_outer trigger_child anim_bottom_opacity animation_group anim_delay_2\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"item_content noimage\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"item_title\">\n\t\t\t\t\t\t\t\t\tProtecci\u00f3n antifraudes\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"item_desc\">\n\t\t\t\t\t\t\t\t\tEl servicio avanzado de protecci\u00f3n telef\u00f3nica de Ikusi identifica y bloquea llamadas que se realicen con fines de fraude, extorsi\u00f3n, suplantaci\u00f3n de identidad, robo de telefon\u00eda, interrupci\u00f3n y\/o saturaci\u00f3n de la red telef\u00f3nica.\t\t\t\t\t\t\t\t<\/div>\n\n\n\n\t\t\t\t\t\t\t\n\t                        \n\t                            \n\t\t                        \t\t                        \t<a class=\"btn_text\" href=\"https:\/\/www.ikusi.com\/mx\/servicios\/colaboracion\/proteccion-anti-fraudes\/\" target=\"_self\" title=\"Ver m\u00e1s\">\n\t\t\t\t                        <span>Ver m\u00e1s<\/span>\n\t\t\t\t                        <span class=\"material-symbols-outlined\">arrow_forward<\/span>\n\t\t\t\t                    <\/a>\n\n\t\t\t\t                <\/div>\n\n\t\t                        \n\t\t                    \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"item_cuadricula item_cuadricula_layout_outer trigger_child anim_bottom_opacity animation_group anim_delay_3\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"item_content noimage\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"item_title\">\n\t\t\t\t\t\t\t\t\tAnal\u00edtica del desempe\u00f1o laboral\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"item_desc\">\n\t\t\t\t\t\t\t\t\tEl servicio de monitoreo de Eficiencia Laboral permite identificar, medir y analizar las actividades de los colaboradores de una organizaci\u00f3n, independientemente de que \u00e9stas ocurran en la oficina o en cualquier otra ubicaci\u00f3n desde la que se est\u00e9 trabajando.\t\t\t\t\t\t\t\t<\/div>\n\n\n\n\t\t\t\t\t\t\t\n\t                        \n\t                            \n\t\t                        \t\t                        \t<a class=\"btn_text\" href=\"https:\/\/www.ikusi.com\/mx\/servicios\/colaboracion\/analitica-del-desempeno-laboral\/\" target=\"_self\" title=\"Ver m\u00e1s\">\n\t\t\t\t                        <span>Ver m\u00e1s<\/span>\n\t\t\t\t                        <span class=\"material-symbols-outlined\">arrow_forward<\/span>\n\t\t\t\t                    <\/a>\n\n\t\t\t\t                <\/div>\n\n\t\t                        \n\t\t                    \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"item_cuadricula item_cuadricula_layout_outer trigger_child anim_bottom_opacity animation_group anim_delay_4\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"item_content noimage\">\n\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"item_title\">\n\t\t\t\t\t\t\t\t\tAnal\u00edtica de inversiones en el \u00e1mbito de TI\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"item_desc\">\n\t\t\t\t\t\t\t\t\tEl servicio de Gesti\u00f3n de Gastos de TI ayuda a analizar de manera continua los activos de TI, con el fin de brindar visibilidad del inventario de recursos, el uso de los mismos, as\u00ed como de los gastos que de estos deriven, con el objetivo de mantener un mayor control y eficiencia financiera.\t\t\t\t\t\t\t\t<\/div>\n\n\n\n\t\t\t\t\t\t\t\n\t                        \n\t                            \n\t\t                        \t\t                        \t<a class=\"btn_text\" href=\"https:\/\/www.ikusi.com\/mx\/servicios\/colaboracion\/analitica-de-inversiones-en-el-ambito-de-ti\/\" target=\"_self\" title=\"Ver m\u00e1s\">\n\t\t\t\t                        <span>Ver m\u00e1s<\/span>\n\t\t\t\t                        <span class=\"material-symbols-outlined\">arrow_forward<\/span>\n\t\t\t\t                    <\/a>\n\n\t\t\t\t                <\/div>\n\n\t\t                        \n\t\t                    \t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":882,"parent":12106,"menu_order":32,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12115","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Center en la nube - Ikusi<\/title>\n<meta name=\"description\" content=\"Mejora la experiencia del cliente con el Contact Center en la nube de Ikusi: gesti\u00f3n multicanal, escalabilidad y monitoreo inteligente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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