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Banorte undergoes a technological upgrade with Ikusi

This project was carried out at Banorte’s main corporate building in Mexico City, where key business units are being consolidated.

Client Need

Technological renovation of voice, data, and wireless infrastructure.

Service

Deployment of a Network Operations Center managing platforms from vendors like Cisco, F5, Nice, Verint, Infoblox, and Avaya across five domains (Data, Internet, Carriers, Voice, and Recording). Ikusi fully manages some architectures and oversees third-party service delivery and operations for others.

Objetive

Serve over 2,500 ports, migrate more than 800 users to a Cisco IP telephony system, and implement a Cisco wireless network across 16 floors—empowering users with new collaboration tools to improve their work.

Soluciones aplicadas al mundo actual

Casos de éxito

Creditaria
Using JobCtrl, a tool integrated by Ikusi, Creditaria has monitored employee efficiency over the past few years, enabling a shift to a hybrid and remote work model.
México
Seguridad Aeroportuaria de Alto Nivel: Gestión Integral de Riesgos en Infraestructura Crítica.
Los sistemas de seguridad permitirán al operador aeroportuario mitigar riesgos operativos y cumplir con la gestión exigida por la Organización de Aviación Civil Internacional.
España
Technological Evolution of the Contact Center with Cisco 12
The company modernizes its telephony and customer service infrastructure with Cisco 12, unifying platforms and expanding capabilities.
España