You only need an internet connection and basic devices like computers or IP phones. No need to buy servers or install complex systems. We can help you obtain the equipment if necessary.
IKUSI COLLABORATION
Cloud contact center
The new generation of cloud contact centers provides comprehensive, simple, and smooth management by connecting phone, email, chat, and social media to significantly improve customer experiences, creating fluid conversations across digital and voice channels.
These centers’ intuitive interfaces streamline and simplify issue resolution by agents, who are equipped with tools to talk, video chat, message, and search for content.
Salesforce & CRM
An additional advantage is the ability to integrate Salesforce and other CRM tools.
Looking for a specialist in
Cloud Contact Center?
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Benefits of the Cloud Contact Center
- Voice-activated IVR for quicker customer problem resolution.
- Conversational voicebots that navigate interactions and channels freely.
- AI-powered chatbots for customer self-service support.
CLOUD CONTACT CENTER SOLUTIONS APPLIED TO TODAY'S WORLD
Success Stories
Critical Data Center Modernization for a Social Impact Organization
Critical Data Center Modernization for a Social Impact Organization
The organization evolves its critical data center, essential for daily lottery operations and nationwide connectivity, using Cisco ACI technology. This enables automated operations, integration of modern architectures, and cost optimization in a highly demanding environment.
Why Ikusi?
Our products and services involve personalized attention through our unified operations center, which provides proactive monitoring, support and management of network, cybersecurity and IT infrastructures.
Specialized Projects
At Ikusi, we deploy services and solutions to streamline operations, boost profitability, and enhance sustainability across multiple strategic sectors
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Frequently Asked Questions
Yes, as long as you have an internet connection. You can work from an office, from home, or on the go. Your team can connect using computers or even mobile devices, depending on the plan.
It includes features such as: (1) Call recording, (2) Automatic interaction routing (calls, chats, etc.), (3) Quick or automated responses, (4) Team performance reports and statistics, (5) Chatbot or virtual assistant integration.
Yes. We can integrate the Contact Center with many CRM systems so you can access history and data without switching platforms.
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