Interview with Ketzia García, Account Manager at Ikusi
How was your arrival at Ikusi, and what attracted you to the company?
I joined Ikusi two years ago, and from the very beginning, what caught my attention was the trust the company places in its people. It’s an organization that allows you to be yourself, believes in your abilities, and gives you space to grow. As a result, this has a direct impact on your quality of life, since the company recognizes your performance and helps you create a balance between your personal and professional life.
What was Ikusi’s perception in Guadalajara before opening the office?
Ikusi was perceived as a company mainly focused on large corporations and major logos, with a strong specialization in the Service Provider segment. However, it wasn’t a very well-known partner in the region, especially among midsize companies, which are the majority here.
What challenges have you faced over these two years leading business development?
The main challenge has been to transform that perception. That’s why our goal has been to show that Ikusi offers a scalable proposal that perfectly adapts to companies of all sizes. In addition, we’ve worked hard to build trust, connect with the local business community, and demonstrate that we are here to stay — and we continue working on that.
How would you describe the business ecosystem in the region?
It’s a very dynamic market, which means there is strong activity in sectors such as retail, financial services, and hospitality. Moreover, there are key companies like Grupo Aeroportuario del Pacífico, headquartered here and operating 12 airports. It’s a region that highly values closeness and direct relationships, which represents a great opportunity for Ikusi in Guadalajara.
What value does Ikusi bring to midsize companies?
Beyond our experience and technical expertise, what clients value the most is our closeness. Having an office in the region allows us to be present, better understand their needs, and respond quickly. Likewise, behind Guadalajara there’s a solid team in Monterrey and Mexico City that supports us with extensive experience in critical projects and all the company’s capabilities.
What role does Ikusi’s internal culture play in customer service?
The unity within the team is not just something internal — rather, it’s reflected in the way we work with our clients. There’s a human warmth that’s very noticeable. I’m still impressed by the long tenures many people have at Ikusi, especially in a context where job rotation is so common. Ultimately, this speaks of a company that allows you to grow and truly takes care of its people.
What are your goals for the future of the Guadalajara team?
My goal is to continue leading business growth and expanding the team. We want to strengthen our position as a regional benchmark — not only for what we deliver, but also for how we do it.