Managed services that allow businesses to ‘squeeze’ the possibilities of technology

Iñaki Maiz, CEO of Ikusi

In the same way that some people see a glass as half full and others as half empty, technology can be approached from a more positive or more negative perspective. − as an opportunity or a challenge.

Logically, as CEO of a company specialized in technological services, I have a highly positive perspective. Companies that can adapt and use technology effectively will have a competitive advantage, while those who do not will lose competitiveness and expose themselves to cyber risks.

Managing technology is key to business success in the modern age. In fact, it has become an increasingly critical element for firms.

Technology has democratized access to the markets, which means firms face ever more competition. It gives consumers access to a wide range of options, leading to a change in their preferences and behaviors, so companies need to adapt to be able to offer customized products and services. There is a growing amount of data which, when analyzed well, opens up new business opportunities for companies. And, of course, as firms adopt more technologies, they become more susceptible to cyber threats.

Managed services as a solution

It is understandable that company managers see the growing need to deploy technological solutions as an additional problem. Keeping up to date with a technology that evolves at a rapid pace can be costly, and let’s face it, highly complex. Companies need to invest in acquiring technology and train their staff to use it effectively.

Organizations that find themselves at this crossroads can find the solution they need in managed services. They can dedicate their available resources to their core business activity and benefit from the managed services provided by specialized companies for tasks that do not form part of their core activity, but which are critical for their business.

Companies specialized in these types of services have developed various advanced support models that adapt to the needs of each sector and customer type, offer a better service that guarantees protection against potential IT risks and incidents and manages computing infrastructure, both proactively and reactively.

Ikusi has unified operations centers, which monitor, support and proactively manage network infrastructures, cybersecurity and IT. These ensure incident response, resolution and analysis so that the customer’s business availability is not interrupted by a problem in their telecommunications network infrastructure. Support is provided 24/7 by highly qualified staff who undergo constant training.

Managed services offer multiple benefits: they allow companies to focus on their core activity, improve the quality and efficiency of their processes, they reduce costs, provide access to specialized experts, updates and continuous improvement, offer time-savings, flexibility, business continuity, better quality services and improved efficiency and productivity, among other benefits.

The above demonstrates that the capacity of the technology goes beyond its use as an instrumental tool, making it a strategic element in a company’s business.