Ikusi deploys a next-generation contact center for Farmasoft
Este contact center tiene la misión de gestionar con rapidez y eficacia más de 120.000 llamadas anuales
Client Need
Strengthen customer service capacity and improve operational efficiency without sacrificing personalization.
Service
Deployment of a next-generation contact center.
Objetive
Take meaningful steps toward omnichannel customer service—integrating channels like email and phone so operators have full access to each pharmacy’s history, enabling more personalized and efficient service.
Soluciones aplicadas al mundo actual
Casos de éxito
A tailor-made solution to accelerate Medgaz’s digitalization
Ikusi optimizes mobile line management with Keytia
