Collaboration

Cloud Telephony and Collaboration

Ikusi’s cloud collaboration technology is based on the Webex Meeting and Webex Teams platforms, accessible from various mobile devices, facilitating collaboration from anywhere. This eliminates geographical barriers for work teams and fosters closer communication through collaborative tools tailored to new professional dynamics.

Cloud contact center

The new generation of cloud contact centers provides comprehensive, simple, and smooth management by connecting phone, email, chat, and social media to significantly improve customer experiences, creating fluid conversations across digital and voice channels.

Anti-Fraud Protection

Ikusi’s advanced phone protection service identifies and blocks calls made for purposes of fraud, extortion, identity theft, phone hijacking, or disruption and/or saturation of the telephone network.

Workforce Performance Analytics

The Workforce Efficiency Monitoring service helps identify, measure, and analyze employee activities—whether performed in the office or remotely. It provides management with reports on employee performance and project progress and compliance.

IT Asset Management Analytics

The IT Asset Management (ITAM) service continuously analyzes IT assets to provide visibility into resource inventory, usage, and related expenditures—aimed at achieving better financial control and efficiency.