Ikusi successfully enabled business continuity for a major retail company in Mexico by mitigating risks from unforeseen events and strengthening its technological resilience.

The project aims to improve visibility across the enterprise network.

The company centralized its IT infrastructure management using NOC, SOC, and comprehensive maintenance services with a single provider.

The company adopted ThousandEyes to proactively detect and resolve issues, ensuring a high-quality digital experience.

Thirty-four operators and nine specialists were integrated. Currently, more than 1,000 monitoring alerts are generated per month, and more than 1,000 communication flows have been configured at the client's request. Over the course of the contract, more than 90 application integrations will be implemented, in addition to the implementation of eight dashboards and a Balanced Score Card.

The company centralized its IT infrastructure management using NOC, SOC, and comprehensive maintenance services with a single provider.

The client aimed to modernize its infrastructure with high-performance Cisco equipment and anti-malware protection. The service included supply, configuration, migration, and firewall support to achieve superior threat defense.

A major supermarket chain in northern Mexico entrusted Ikusi with the operation of its cybersecurity platforms under a managed services model, enabling remote protection of its infrastructure with dedicated specialists and guaranteed response times.

The client deploys a secure, scalable Cloud CX platform to manage its multilingual Contact Center in Europe. The solution enhances operational agility and improves customer satisfaction through advanced integrations and API usage.