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IKUSI OBSERVABILITY

Unified Communications

The observability service offers a comprehensive, end-to-end view of the entire IT infrastructure—from internet connectivity to application performance. This enables organizations to make informed decisions quickly and efficiently manage their networks and applications, especially when considering the unified communications approach and its advantages in operational efficiency and collaboration.

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Advantages of unified communications

  • Improved user experience: The unified communications platform monitors user interaction from start to finish, identifying friction points and optimizing application performance for a smoother and more satisfying experience.
  • Fast issue resolution: Facilitates real-time issue detection and resolution, reducing downtime and improving operational efficiency.
  • Comprehensive visibility: Provides a complete view of the IT infrastructure, including applications, networks, and databases, helping organizations better understand how various components interact and impact overall performance.
  • Resource optimization: Delivers valuable insights for resource allocation decisions, improving efficiency and reducing costs.
  • Enhanced security: Strengthens application security through proactive detection of anomalies and threats.

What challenges does the unified communications platform solve?

  • Prevents and quickly resolves service disruptions, minimizing downtime and ensuring a seamless user experience.
  • Enables real-time identification and resolution of performance issues, ensuring optimal application and service operation.
  • Provides a complete view of the IT infrastructure to identify bottlenecks and issues before they affect the end user.
  • Enhances the ability to detect and respond to security threats, protecting data and system integrity.
  • Optimizes the customer experience by reducing frustration and increasing satisfaction.
END-TO-END OBSERBAVILITY SOLUTIONS APPLIED TO TODAY'S WORLD

Success stories

Total Visibility: Advanced Observability for High Technological Demand Environments.
Thirty-four operators and nine specialists were integrated. Currently, more than 1,000 monitoring alerts are generated per month, and more than 1,000 communication flows have been configured at the client’s request. Over the course of the contract, more than 90 application integrations will be implemented, in addition to the implementation of eight dashboards and a Balanced Score Card.
México
Full Visibility and Optimized Digital Experience with the ThousandEyes Platform
The company adopted ThousandEyes to proactively detect and resolve issues, ensuring a high-quality digital experience.
España

Why Ikusi?

Our products and services involve personalized attention through our unified operations center, which provides proactive monitoring, support and management of network, cybersecurity and IT infrastructures.

Specialized Projects

At Ikusi, we deploy services and solutions to streamline operations, boost profitability, and enhance sustainability across multiple strategic sectors

Frequently Asked Questions

01What does Ikusi’s end-to-end observability service include?

Our service includes real-time monitoring of applications, networks, and systems, with detailed analysis of every point in the infrastructure. This covers application performance—both cloud and on-prem—user experience metrics, and advanced analytics tools to detect, diagnose, and proactively resolve issues.

02How is observability data collected?

We use agents and sensors installed across different infrastructure points to collect data on application and network performance and behavior. This includes metrics such as response times, error rates, and resource usage. Advanced analytics tools process and visualize this data in real time.

03Is the service compatible with cloud and on-prem environments?

Yes, Ikusi’s end-to-end observability service fully supports cloud, on-prem, and hybrid environments. We provide full visibility regardless of where your applications and data are hosted.

04How does observability data integrate with other monitoring and management tools?

Our observability service easily integrates with existing monitoring and management tools, such as SIEM systems, orchestration platforms, and custom dashboards. We use open APIs and industry standards to ensure data accessibility across platforms.

05Can observability reports be customized?

Yes, we offer fully customizable reports tailored to your organization’s needs. Reports may include specific metrics, trend analyses, custom alerts, and more—based on what you need to monitor to make informed decisions.

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