True Managed Services (Ikusi ONCE, Ikusi Intelligence, AI)
Ikusi’s distinctive value lies in its deployment model, covering engineering, implementation, support, administration, monitoring, and commercial engineering to assist clients across different consumption models.
We have also developed a high-level managed IT services model called True Managed Services, based on observability and artificial intelligence. This approach enhances IT service management by enabling informed, assertive decision-making supported by rich, actionable insights.
Its standout feature is a continuous learning model, akin to ISO 9000’s continuous improvement framework, adapted to digital environments. It aims to learn from mistakes and anticipate scenarios by leveraging all available information.
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True Managed Services
What sets this proposal apart is that it is a constant learning model, similar to the ISO 9000 continuous improvement model, but applied to a digital environment.
Modular & Scalable
True Managed Services is modular and scalable, allowing for progressive growth — from basic to advanced. It’s deployed in layers so organizations can scale gradually, from sensing, switching, connectivity, cybersecurity, observability, and applications to artificial intelligence.
Seamless Integration
This model is not constrained by a client’s existing technology; instead, it integrates seamlessly and flexibly. It also allows for effective planning and budgeting, based on an on-demand adoption and consumption model that aligns IT services with evolving needs.
Ikusi ONCE
Ikusi ONCE is a unique operations center that unifies four domains in one: networking, collaboration, cybersecurity, and cloud operations.
Our team of experts monitors, manages, and protects over 30 organizations with multi-service support nationally and internationally — 24 hours a day, 365 days a year.
- 100+ certified engineers
- 24×7 support
- Capacity to manage 50,000+ devices
- 90,000+ tickets per year
- All from a single location
Ikusi Intelligence
Business intelligence is key to building the future. That’s why we created Ikusi Intelligence — a portal offering a comprehensive view of service continuity (observability) across network services, security systems, IT, network automation, and business intelligence systems.
AI
Artificial intelligence is a major driver of digital transformation. It is reshaping how organizations deliver products, services, and experiences. At Ikusi, we use AI to enhance our services from two perspectives:
- Continuous learning: AI fosters a continuous learning environment.
- Dynamic reporting: It enables the generation of adaptive reports tailored to evolving business needs and the roles of different stakeholders — showing each what is most relevant to them.
This significantly enriches the quality of information we provide to help clients make better business decisions.
Customer Experience (CX)
This technology adoption service combines data analysis, continuous listening, and the use of advanced methodologies to achieve business success. The service is based on the study of application usage and time spent on them, as well as enterprise software tools, to identify areas of opportunity, correct them, and optimize their use.
Ikusi Green Carbon Platform
This service focuses on the management of digital resources, energy consumption measurement, and carbon footprint monitoring. With Ikusi Green Carbon, it is possible to control the fastest-growing energy consumption vectors: digital assets, hardware, and software.
