Ikusi ONCE: The Heart of Ikusi’s Managed Services
Felipe Guzmán, Assistant Director of Service Desk at Ikusi Mexico
Digital transformation has not only created new business opportunities; it has also multiplied the complexity of technological environments. More distributed networks, higher security demands, exponential data growth, and critical operations that cannot be interrupted have made monitoring, analysis, and proactive infrastructure management key factors in ensuring productivity and business continuity today.
To address this new context, Ikusi relies on Ikusi ONCE, its unified operations center, from which it comprehensively monitors, supports, and manages its clients’ network, cybersecurity, and IT infrastructures.
A Single Center to Ensure Operational Continuity
Ikusi ONCE is much more than a support center. It is an advanced operating model that centralizes incident detection, resolution, and analysis, ensuring that the availability and proper functioning of clients’ businesses are not disrupted. All of this is managed from a single location, with optimized processes and a global view of operations.
The center has more than 100 certified engineers, supported by best-in-class systems, service management tools, and monitoring platforms, enabling the delivery of a comprehensive portfolio of managed services tailored to different sectors and levels of criticality.
The facility design meets the main security standards required for a monitoring center specialized in networks, security, and IT. In addition, consoles and operational workstations have been designed to facilitate efficient and coordinated service, focused on ensuring 24/7 operational continuity.
Managed Services by Ikusi: Turning Operational Commitment into Reality
“We take care of your business continuity so you can focus on conquering the market” is not just a slogan—it is an operational reality. Ikusi has developed different advanced support models, tailored to the needs of multiple sectors, enabling risk prevention, incident response, and comprehensive management of technological infrastructure.
All of this operation is orchestrated from Ikusi ONCE, which integrates four operations centers into a single hub, leveraging cutting-edge technologies to protect, operate, and manage network infrastructures, collaboration, cybersecurity, cloud, data center, and IT environments.
Ikusi ONCE is organized into more than 10 highly specialized teams, covering all layers ooperations.
The team holds more than 200 certifications, and the center is accredited with key certifications such as ISO 20000, ISO 27001, ISO 22301, and ICREA, which validate service quality, information security, and business continuity.
In addition, Ikusi ONCE features operational redundancy between Monterrey and Mexico City, ensuring service resilience even in critical scenarios.
Ikusi ONCE in Numbers (2025)
· Clients served across 7 countries: Spain, Mexico, Colombia, Chile, Peru, Portugal, and the United Arab Emirates
· Presence in sectors such as commercial, enterprise, government, service providers, and airports
· More than 50,000 network elements monitored 24/7
· Over 94,000 events managed annually
· 98% of events resolved within the agreed service time
· 70 active monitored contracts and 34 clients