Customer Experience

Customer Experience is a technology adoption service developed by Ikusi, which combines data analysis, continuous listening and the application of advanced methodologies to achieve business success. This service is based on the study of the time and the use given to applications, as well as business software tools to identify the areas of opportunity in their use, correct them and achieve optimal use.

This is achieved by listening to the client to know their business results and from there generate a strategic adoption plan, as well as carrying it out in order to achieve the KPIs that have been set. These plans range from specialized training for the end user, communication plans and usability reports to support services.

How will having the Customer Experience service help you?

  • Cost efficiency
  • Employee satisfaction
  • Business continuity
  • Credibility
  • Availability
  • Time efficiency

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