Contact Center
Contact Center, which manages the connection of telephone, email, chat and social networks in a comprehensive, simple and fluid way. With this new generation of contact centers, it is possible to improve the experiences offered to customers substantially, creating, for example, fluid conversations with customers on digital and voice channels.
The intuitive interfaces of these contact centers speed up and simplify problem resolution for agents, who are provided with collaboration tools that allow them to talk, have video conversations, chat and search for content.
Additionally, Salesforce and other CRM tools can be integrated.
Hassle-free addition of context to customer journeys. Reduce costs, increase sales and automate routine tasks with Genesys AI.
Benefits:
- Voice-activated IVR so customers can fix problems faster.
- Conversational voicebots that move freely through interactions and channels.
- Chatbots with artificial intelligence to offer customers self-service assistance.
